Disability Program Service Assistant Manager

Overview

Loveland Center, Inc. Equality Through Opportunity

JOB TITLE: Assistant Manager

REPORTS TO: Program Manager

The Assistant Manager position supports the Program Manager in providing leadership, oversight, and direction for their assigned Loveland Center programs. They assist in building pathways for inclusion in the greater community and help move the center forward in providing the best services and support for the I/DD community.

Associate’s Degree in a related field with at least one (1) year experience working in an educational, health care, or related field and at least six (6) months working with individuals with intellectual or developmental disabilities. Experience will substitute year for year for educational experience. Must have a driver’s license and access to a reliable motor vehicle.

• Strong verbal and written communication skills.
• Ability to conduct oneself in a calm and professional demeanor when interacting with the public and/or with difficult situations.
• Ability to problem solve and must be able to work independently and in team environments.
• Enthusiastic, professional, positive, motivating, inspiring, mission-driven personality.
• Effective time management skills.
• Outstanding presentation and public speaking skills.
• Detail-oriented, while remaining organized and capable of prioritizing accordingly.
• Ability to handle confidential information with sensitivity and integrity.
• Knowledge of, or ability to master, Therap, I connect, Google Suite, and other needed computer programs.

• Assist in maintaining professional standards of the highest quality with regards to health, safety, program management, staff, participant supervision, and other company needs.
• Help maintain lines of communication among participants, parents/guardians, staff, volunteers, Program Manager, and administrative team regarding all aspects of daily programming.
• Support oversight of all programs and services in your service area and promote an atmosphere conducive to life skills development and training in all program areas.
• With DSPs and Program Manager, assist in scheduling staff and participant activities within all area programs.
• Assist in performing weekly and monthly assessments and reviews on programmatic quality.
• Help ensure all APD regulations and Loveland Standards are met.
• Participate in both external and internal audits and assist in developing a plan of correction in a timely manner.
• Support the evaluation of the performance of DSPs and report concerns to the Program Manager.
• Assist in interviewing, hiring, and training processes of new staff in the assigned area.
• During a crisis situation, help coordinate activities related to the situation until resolution is reached and the safety of participants and employees is assured.
• Assist in implementing new programs that serve the needs of the center.
• Serve as an ambassador for Loveland’s mission and advocate for individuals with I/DD in an effort to bring visibility to disability.
• Represent Loveland Center at community events to help grow the program.

The Assistant Manager may be required to follow any other instructions, and to perform any other related duties as may be assigned by the Program Manager. Continued employment remains on an "at-will" basis.

This Job Description does not constitute a written or implied contract and may be changed as the business needs of Loveland Center, Inc. arise.

Loveland Center Inc is a AHCA-regulated facility. Florida law requires Level 2 background screening for all individuals working at such facilities. As such, a Level II background check must be performed prior to the first day of employment. For more information, visit