Patient Care Access Representative

Patient Care Access Representative

US Eye is a physician‑led, patient‑centric network of eye care practices. As a Patient Care Access Representative, you will maintain a friendly, warm, and inviting environment at the front desk, ensuring patients feel welcome and supported throughout their visit.

Patient Care Access Representatives are responsible for maintaining a friendly, warm, and inviting environment at the front desk/​patient check‑in and/or check‑out areas. They must be polite, attentive, organized, and able to effectively communicate with patients and assist them in any way they can.

• Greet and direct all patients, visitors, and staff upon entry to the practice.
• Monitor reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, prompt check‑in experience by verifying patient information and assisting with questionnaires and forms.
• Print daily team/​physician schedules and cross‑check appointment charts.
• Attend to walk‑in patients, scheduling inquiries, and prescription/​record pick‑ups.
• Disseminate pertinent information via telephone systems and computer software as appropriate.
• Maintain an orderly workspace that ensures safety and integrity for patients and staff.
• Complete appointment confirmation calls and collect co‑payments, non‑covered fees, and existing account balances during check‑out.
• Fill out essential reports and forms as requested.
• Answer and triage incoming calls in a high‑volume setting with professionalism, providing an exceptional patient experience.
• Respond to appointment requests via email, Phreesia, and other pathways.
• Collaborate with the contact center to manage the phone queue, maintaining service response times.
• Schedule appointments accurately according to practice templates and protocols.
• Meet productivity and patient care standards aligned with the organization’s expectations.
• Perform additional administrative responsibilities as needed.
• Adhere to applicable laws, regulations, and contractual obligations, following the Compliance Program and Code of Conduct.

• Follow oral and written instructions.
• Demonstrate knowledge of materials, methods, instruments, and equipment.
• Read, write, and perform mathematical calculations.
• Maintain confidentiality and multitask in a fast‑paced environment.
• Manage time to meet deadlines and organizational requirements.

• High school graduate or equivalent.
• Outgoing personality and detail‑oriented.
• Knowledge of Microsoft Office Suite.
• Optimal customer service skills.
• Ability to work under pressure and respond positively to patient requests.

• Full‑time. Monday through Friday, 8:00 A.M. – 5:00 P.M. (occasional overtime).
• Location:
  
  Venice, FL.

Excessive walking, standing, bending, and stooping; occasional lifting up to 10 pounds. Requires routine use of hands for handling objects, reaching, and speaking.

• 401(k) Company Match
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off