Patient Services Representative

Job : 25240

Pay Rate: $18 – $23 per hr

Location: Onsite in Venice, FL

Employment Type: Contract-to-Hire

You became interested in the skin care industry for a reason—to help deliver care that not only looks good but feels good as well. And we know that WHERE you work matters.

Well, our client believes in taking the time to educate and be very intentional with their patients about their care so they can make informed, confident decisions about their dermatological health. Their expert practitioners and caring staff specialize in all aspects of dermatological care, including preventative measures, cosmetic procedures, and surgery, including Mohs Micrographic Surgery. Wow, what a team!

The Patient Services Representative serves as the first point of contact for patients, providing a welcoming and supportive experience while ensuring efficient front office operations. This role is responsible for patient registration, appointment coordination, insurance verification, payment processing, and maintaining accurate patient records. The Patient Services Representative works closely with clinical staff to support smooth patient flow, facilitate communication, and ensure all documentation is complete prior to appointments.

Through exceptional customer service and teamwork, this position helps create a positive, organized, and patient-centered care environment.

• Welcomes and assists patients upon arrival, creating a positive and professional first impression.
• Registers new patients and updates existing patient records by collecting required documentation and accurately processing payments for services and products.
• Answers incoming calls using courteous, professional phone etiquette and routes calls appropriately.
• Supports efficient patient flow by notifying clinical staff of arrivals, monitoring appointment delays, and communicating clearly with patients and staff while managing check-in and check-out processes.
• Conducts daily chart reviews to ensure all appointments have complete demographic, identification, insurance, authorization, and billing information prior to visits.
• Places outbound calls to obtain missing health records or other required information as directed by management.
• Assists with scheduling and coordinating patient appointments, including internal scheduling and external referrals.
• Requests and follows up on medical records from outside referral sources as needed.
• Maintains adequate office supply levels by anticipating needs and monitoring equipment functionality.
• Learns new products and maintains accurate inventory records.
• Delivers exceptional customer service to ensure a positive and welcoming patient experience.
• Verifies patient insurance coverage and health benefits with approved providers.
• Sends, receives, and manages medical records and referral documentation to support patient care.
• Keeps the reception area clean, organized, and professional at all times.
• Collaborates effectively with team members to support daily operations in a collegial work environment.
• Other duties as assigned

• High School Diploma or Equivalent (Required)
• Strong customer service background
• 1-2 years of medical reception experience strongly preferred
• Strong interpersonal and communication skills with the ability to interact professionally and compassionately with patients
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment
• Ability to handle sensitive and confidential information in accordance with HIPAA guidelines

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.