Technical Sales Representative

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Vytal Filtration Technologies is a fast‑growing company with locations across North America, specializing in marketing, sales and distribution of filtration products with a focus on industrial liquid filtration. We are recognized by our customers as technically knowledgeable, able to offer a broad range of solutions to address their unique filtration challenges. We stock what we sell and pride ourselves on a high level of customer service.

We invite you to explore our website  to better appreciate our company history and the product lines that we carry.

Nimble, meticulous, entrepreneurial and solutions‑oriented, we take the filter industry to the next level with leading expertise and service. From our broad filtration portfolio, we tailor solutions for a range of industry problems for every one of our customers. You will become part of a tight‑knit community that is highly motivated to address the challenges of the filtration industry and is well positioned for expansion in the North American market.

Location:

Concord, ON – This role requires the candidate to work out of the regional office at 441 Applewood Crescent, Concord, ON.

Job Summary:

The Inside Technical Sales Representative is typically the first point of contact new customers have with Vytal Filtration Technologies. It is therefore crucial that the ideal candidate possesses a deep technical understanding of liquid/solid separation and filtration processes in addition to taking the time to understand the customer’s process. In addition to being a technical resource for our customer base, the Inside Technical Sales Representative must also be able to communicate effectively with the customer to deliver sustainable solutions while also managing their expectations.

The Inside Technical Sales Representative will be required to complete quotations and proposals for customers that will be based on multiple variable cost factors, as well as troubleshoot and solve filtration issues, complete quotations and proposals, enter orders, and specify new process filtration equipment.

Our customers frequently depend on us for technical guidance and solutions, and we typically receive a high volume of enquiries, some of which may be complex or resource intensive. The ability to manage one’s time efficiently and knowing when to prioritize or delegate inquiries will be critical for success in this role.

• Sales Team Coordination: Understand current strategies and contribute to achieving them. Build and maintain long‑term relationships with new and existing customers. Identify new opportunities, issues or concerns and direct them to the appropriate salesperson for follow‑up. Track quotations and proposals, providing valuable feedback on successful or unsuccessful sales to continuously improve our approach. Occasional visits to client sites may also be required.
• Customer Service: Provide timely and professional responses to customer inquiries, prioritizing requests based on urgency and workload to ensure smooth and efficient service. Work closely with our purchasing and logistics teams to gather accurate lead times and proactively manage customer expectations. Understand customer needs through phone and email communication, assess and prioritize requests, and resolve customer issues calmly and efficiently to ensure satisfaction and long‑term retention.
• Quote and Proposal Preparation: Identify customer requirements in terms of product, pricing and lead times. Prepare quotations with attention to detail, ensuring all information is accurate and valid for smooth processing upon order receipt. Contact suppliers as needed for clarification on product descriptions, modifications, pricing and lead times to provide accurate and up‑to‑date information. Support the customer’s decision‑making process by offering clear and appropriate technical information.
  
  Work with Outside Sales representatives to quote and provide sales order confirmations. Work with Supply Chain to source relevant products for customers.
• Documentation and Reporting: Complete and…