Customer - Account Executive

Customer Growth - Account Executive at Wellness Living

Title: Customer Growth - Account Executive
Salary:Based on Experience + Commissions + Benefits + Vacation
Length:Full-time, permanent
Location: Thornhill, ON(hybrid)
Reporting Manager: Manager, Customer Account Executives

At Wellness Living, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!

We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.

We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.

We take full ownership of our decisions, actions, and outcomes – both successes and failures.

We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.

You’re ready to take the next step in your career and thrive in a fast-paced SaaS environment. You’re a natural problem solver, a strong communicator, and a collaborative team player who’s motivated by growth—both for your clients and yourself.

You bring:

• Collaboration & Empathy — Approachable, patient, and easy to work with; you build trust quickly and collaborate effectively with others
• Critical Thinking & Problem-Solving — Able to analyze situations, think strategically, and recommend thoughtful, effective solutions
• Strong Work Ethic — Highly motivated, dependable, and driven to exceed expectations
• Ownership & Leadership — Take accountability for your work, guide initiatives forward, and positively influence those around you
• Entrepreneurial Mindset — Curious, adaptable, and eager to embrace change, innovation, and improvement
• Strong Time Management — Organized, focused on priorities, and able to manage multiple responsibilities effectively

• Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
• Retain and grow assigned accounts through proactive engagement and strategic account management.
• Recommend effective Wellness Living solutions by understanding clients’ business models, organizational structures, and goals.
• Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.
• Serve as a product expert, advising clients on Wellness Living’s software, key features, and additional services.
• Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
• Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.
• Create and analyze client reports to surface trends, opportunities, and potential issues.
• Host webinars and support customer-facing content that highlights Wellness Living’s value.
• Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.

• 3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.
• Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.
• Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.
• Comfortable leading…