Guest-Focused Server - Upsell & Deliver Memorable Dining

Responsibilities

• Describes all menu items; methods of preparation and prices as needed.
• Accommodates any special requests that the kitchen is able to deliver for the guest.
• Upsells established menu items or specials to maximize food and beverage revenues.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards.
• Performs pre- and post-shift side work; stock service station, makes coffee, etc.
• Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
• May assist Greeter/Cashier with greeting and seating guests; may assist bus person with clearing table and filling glasses.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note:

Other duties as assigned by supervisor or management

• Follow hotel safe work procedures and policy, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.