Senior Casualty Claims Adjuster

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,

• Incredible rewards, travel incentives, and product and service discounts,

• Pay-for-performance and best-in-class recognition programs, and

• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

As a Senior Casualty Claims Adjuster - Bodily Injury, you will be responsible for full handling of automobile and property bodily injury claims. The files are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Casualty Claims Adjuster - Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.

• Full handle of both direct deal and litigated files
• Investigate, evaluate, negotiate automobile and property tort loss of moderate to high complexity
• Manage challenging coverage claims with tact and professionalism
• Arrange and manage vendors for your investigation (IA's, surveillance, legal defence, defence medicals)
• Accurately assess and reserve the claim in line with Corporate protocols and guidelines
• Maintain control of expenses through pro-active handling techniques
• Manage claims in litigation, participate in mediations, pre-trials and trials
• Obtain approval from Manager on claims above authority
• Assist in training and providing support to the junior and intermediate bodily injury adjusters
• Assist the leadership team with operational objectives and special projects

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

• Post-secondary education or equivalent experience
• Minimum 5 years experience handling Casualty claims required
• Strong organizational; decision making and problem solving skillset
• Excellent communication skills, both written and verbal
• Ability to identify and analyze coverage issues
• Expertise in file preparation, and demonstrate ability to negotiate a file to resolution
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations
• Ability to cross-reference information with attention to detail
• Strong general computer knowledge required
• CIP or working towards designation is an asset
• Ability to understand insurance contracts in various jurisdictions is an asset
• Knowledge of handling claims across Canada, as well as US exposures is an asset

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Mid-Senior level

Full-time

Consulting and Customer Service

Insurance

Woodbridge, Ontario, Canada