Senior Casualty Claims Adjuster

Senior Casualty Claims Adjuster – Bodily Injury – Full‑time, Mid‑Senior level

Location:

Richmond Hill, Ontario, Canada

CAA Insurance, part of the CAA Club Group of Companies (CCG), has provided dependable and trustworthy service for over 50 years. CCA offers a dynamic professional environment, focused on delivering the ultimate customer experience. We foster a purpose‑driven culture, continuous learning, and holistic wellness programs.

As a Senior Casualty Claims Adjuster – Bodily Injury, you will be responsible for full handling of automobile and property bodily injury claims of varying complexity. Your dynamic personality and ability to excel in a high‑performance environment will be essential for successful claim investigation, evaluation, and resolution.

• Full handle of both direct deal and litigated files
• Investigate, evaluate, negotiate automobile and property tort loss of moderate to high complexity
• Manage challenging coverage claims with tact and professionalism
• Arrange and manage vendors for investigation (IA’s, surveillance, legal defence, defence medicals)
• Accurately assess and reserve the claim in line with corporate protocols and guidelines
• Maintain control of expenses through proactive handling techniques
• Manage claims in litigation, participate in mediations, pre‑trials and trials
• Obtain approval from Manager on claims above authority
• Assist in training and providing support to junior and intermediate bodily injury adjusters
• Assist the leadership team with operational objectives and special projects

• Post‑secondary education or equivalent experience
• Minimum 5 years experience handling casualty claims
• Strong organizational, decision‑making and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to identify and analyze coverage issues
• Expertise in file preparation and negotiating a file to resolution
• Knowledge of claims settlement, policy wording, fraud investigations
• Attention to detail and ability to cross‑reference information
• Strong general computer knowledge
• CIP designation or working towards one is an asset
• Ability to understand insurance contracts in various jurisdictions is an asset
• Knowledge of handling claims across Canada and US exposures is an asset

Please note that salary range is not inclusive of total compensation. Candidates outside the expected range are encouraged to apply.

Internal applicants should express interest formally online no later than 10 business days after posting. We may use AI tools in the recruitment process.

We are an equal‑opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. If you require accommodation, please notify us and we will work with you to meet your needs.