IT Infrastructure Analyst

Job Title: IT Infrastructure Analyst

Reports To: Manager, Technology

Department: Information Systems & Technology

The IT Infrastructure Analyst role will use the skills required of a Systems Administrator in an in-house or hosted environment, as well as a working knowledge of the skills required to provision, manage, monitor, and decommission in-house/cloud services.

• Manage various security systems including Rapid7 SIEM, Rapid7 Insight
  
  VM, Darktrace.
• Monitor and analyze security alerts from various systems and tools to identify potential threats.
• Investigate security incidents, determine root causes, and recommend corrective actions.
• Perform vulnerability assessments and ensure timely remediation of identified risks.
• Stay current with emerging threats, technologies, and regulatory requirements to enhance organizational security posture.
• Configure and deploy various firewall solutions, including hardware (Palo Alto) and software-based firewalls.
• Set up Palo Alto rules, policies, and access controls to ensure secure and efficient traffic flow.
• Regularly update PA firewall firmware and apply patches to mitigate vulnerabilities.
• Ensure server virus protection, anti‑spyware, and other security applications are up to date and that these updates are being deployed across all systems.

• Design and implement LAN/WAN architectures to support business operations, ensuring scalability and reliability.
• Configure routers, switches, and wireless access points from vendors such as Ruckus and OPSWAT.
• Implement VLANs and VPNs to segregate and secure network traffic.
• Monitor and maintain physical/virtual servers, operating systems, and software patches, upgrades, and required technical and preventive maintenance activities as needed.

• Design, deploy, and manage cloud and on-premises infrastructure optimized for AI and machine learning workloads.
• Collaborate with the data analyst team to support AI pipelines, model training, and inference environments.

• Administer and manage Microsoft 365 Applications.
• Ensure infrastructure hardware and software inventories are always current and up to date.
• Administer, perform, and fully document server backups, restores, and protocols, check log files daily, and self‑audit to test procedures to ensure viability of stored historic data on a regular basis.
• Assist in conducting the yearly disaster‑recovery IT infrastructure activities.

• Provide Tier 3 technical support for infrastructure systems and user endpoint devices. Provide after‑hours support and maintenance when needed as an escalation point to help‑desk calls in a timely fashion, ensuring that proper resolution and information is captured.
• Ensure all change management, incident management, daily checklists, and procedures are followed and that all changes are documented and then archived in the appropriate place.
• Compile, create, and maintain infrastructure documentation including network topology, cabling configurations, hardware configurations, and server runbooks.
• Periodic travel to satellite offices for installations and technical maintenance.
• Proactively evaluate new technologies and participate in decision making regarding solving future technical issues and long‑term technical direction.
• Contribute to monthly operational reports for capacity planning.
• Other duties as assigned.

• College diploma or university degree in the field of computer science and/or 3‑4 years of equivalent work experience.
• Certifications in ITIL Foundation, Microsoft Azure Administrator Associate, Azure Fundamentals, 365 Fundamentals, Cisco CCNA/CCNP, CISSP are an asset.

• Working technical knowledge of in‑house network, server, and platform operating systems.
• Knowledge of Microsoft SaaS and PaaS solutions including Entra , InTune, SharePoint Online and Exchange Online.
• Experience with Microsoft corporate office solutions such as Active Directory, Microsoft Office, Windows 10 & 11 Enterprise.
• Strong system administration (Linux/Unix or Windows) at the command‑line level.
• Experience with creating, running, and maintaining Power Shell scripts.
• Proficient in…