Desktop Support Analyst; Vehicle

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CA $20.00/hr - CA $23.00/hr

We are seeking a motivated and detail-oriented Desktop Support Technician to provide first-level technical support to end users. The ideal candidate will have experience with Windows 11, ticketing systems, and a foundational understanding of networking and Active Directory. This role requires strong problem-solving skills and the ability to support a variety of hardware and software environments.

Key Responsibilities:

• Provide technical support for end-user hardware such as desktops, laptops, mobile devices, and printers
• Troubleshoot and resolve issues related to Windows 11 operating systems
• Use a ticketing system to log, track, and manage service requests
• Manage user accounts, passwords, and group memberships in Active Directory
• Assist with basic network troubleshooting, including connectivity and access issues
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate documentation of issues and solutions

Required Qualifications:

• 1+ year of experience in IT support or a related role
• Hands-on experience troubleshooting warehouse RF hardware (scan guns).
• Knowledge and support of label printing devices.
• Hands-on experience with Windows 11
• Familiarity with ticketing systems (e.g., Service Now, Jira, Zendesk, etc.)
• Basic understanding of networking concepts (IP, DNS, DHCP, etc.)
• Experience with Active Directory user and group management
• Strong knowledge of end-user hardware: desktops, laptops, mobile devices, and printers
• Must have access to a reliable car(for onsite visits).
• Excellent communication and customer service skills

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Retail

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