Credit & Collections Specialist

POSITION:
Credit & Collections Specialist

STATUS: Full-time

LOCATION: Kohl & Frisch Limited (Concord, ON)

REPORTS TO: Supervisor, Credit & Collections

DEPARTMENT: Finance

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

Reporting to the Credit Supervisor, this position is responsible for managing all independent accounts across Canada encompassing collections, reconciliation and general credit administration.

• Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
• Handle all returned payments and reporting
• Follow up frequently for payment commitments
• Handle all requests for documentation and conduct all research resulting from the request
• Assist with payment allocations for assigned accounts
• Manage collection and full reconciliation of some Hospital & National Accounts
• Prepare weekly statements and monthly reports for assigned accounts
• Reply to all trade requests
• Manage all drop shipment credit approvals
• Review and release held orders within approval limit
• Reconcile customer accounts, resolving any discrepancies
• Investigate and resolve billing discrepancies
• Collaborate with other departments to review status of accounts and confirm good standing to qualify for internal marketing promotions
• Weekly ATB analysis with Supervisor
• Provide superior customer service to internal and external customers
• Process freight claims in collaboration with Transportation department
• Review and assist with clearing of Inter-depot transfers
• Work closely with the sales team for significant changes in account status and returned payments
• Compile and submit credit review summaries about problem accounts to Supervisor
• Assist and provide required documents to fulfill auditor requests
• Work as a team with sales, customers, other departments and members of this department to accelerate cash inflows and reduce credit risk
• Other duties as required

• Minimum of 5 years of progressively responsible collection and reconciliation experience in a high-volume department
• University or College (or equivalent experience)
• Completion or enrolment in the CCP program
• Experience working in a privately owned organization would be an asset
• Must be able to work autonomously and have effective & persuasive collection & negotiation skills
• Must possess excellent organization, reconciliation and analytical skills
• Must have excellent communication and follow up skills
• Proven ability to overcome obstacles and get results
• Must have strong interpersonal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts
• Strong customer service skills, with the ability to resolve customer concerns
• Confidence and tact in dealing with business owners and Sales team
• Advanced skills in MS Excel
• Conscientious & results oriented, with a strong work ethic, positive attitude and the ability to work well under pressure & within deadlines

If you are interested in applying, please submit a cover letter and a résumé to

Please ensure you specify the job title, Credit & Collections Specialist, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodation upon request for candidates taking part in the selection process.