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Customer Service Rep

Manager, Games Technician - Playdium

Job in Vaughan, Ontario, Canada
Listing for: Cineplex
Full Time position
Listed on 2026-03-11
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 61100 - 71100 CAD Yearly CAD 61100.00 71100.00 YEAR
Job Description & How to Apply Below

What you will do:

Cineplex is opening its latest Playdium location in Vaughan, Ontario! At Playdium, guests can immerse themselves in more than 70 games and attractions, including wall climbing, a ropes course, duckpin bowling, and Gel Blasters Nexus, a dynamic team experience that combines the best of laser tag and paintball for fast-paced, competitive fun. When it's time to recharge, Playdium offers guests delicious food and drinks ranging from quick bites to hearty meals.

Playdium Vaughan Mills is the ultimate playground, with more attractions under one roof than any other Playdium in Canada. Located in the heart of a vibrant, fast-growing community, we're creating a destination where friends and families can build lasting memories while enjoying an incredible range of immersive attractions, amusement games and great food. Spanning over 24,000 square feet, the new vibrant space is designed for fun, welcoming players of every skill level, from casual competitors to high-score heroes.

And when it comes to food, Playdium doesn't play around, serving savory crowd pleasers like burgers, pizza, poutine, sandwiches, nachos and fries, plus sweet treats and drinks to celebrate every victory. With private rooms available, it's also the perfect place for birthday parties, team outings, and any large group looking to celebrate and play together.”

The Playdium’s Games
Technician Managers are an integral part of the team provide an exceptional gaming experience to each and every guest. Our amusement staff members are passionate about gaming and entertainment and look to bring their experience towards providing an exciting and engaging environment.

In this role, your responsibilities include (but are not limited to):

  • Assist in the repair and maintenance of gaming equipment by consistently evaluating all equipment and proactively determining potential problems and solutions when they occur.
  • Provide occasional guidance to the primary function of others, including training and guidance to solve any problems that may pop up.
  • Prepare and submit to management summary reports listing conditions found in the performance of assigned work and recommend and/or suggest action to be taken.
  • Comply with all safety procedures, maintaining good housekeeping and safety of work areas.
  • Maintain compliance with Federal, Provincial, Municipal, Ordinances, Codes, or Laws.
  • Perform other duties as required.

    • Qualifications:

    This role may be a perfect fit for you if:

  • You have a high school diploma or GED equivalent.
  • You have a minimum of 3-5 years’ experience in a similar environment, preferably in a management role.
  • You have experience with preventative maintenance, diagnostic abilities and repairs, and a thorough knowledge of gaming equipment principles and operation.
  • You have schedule flexibility to work extended hours as required.

    • Additional Information:

    As an employee, you’ll enjoy:

  • Tuition Assistance
  • Employee Assistance Program
  • Flexible Hours
  • Discounted Food and Beverages on Shift
  • Opportunities to grow
  • & more!

    • Inclusion & Diversity

    Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

    Accessibility

    Use of AI

    We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

    This is a new position and is being actively recruited for.

    While we appreciate all interest, only those candidates selected for an interview will be contacted.

    Wage ($):

    $61,100.00 – $71, 100.00

    CAD
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