Customer Care/Business Development Representative - Alta Infiniti
Job in
Vaughan, Ontario, Canada
Listing for:
Zanchin Automotive Group
Full Time
position
Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
-
Sales
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Care/Business Development Representative
career and employment opportunity awaits you.
Alta Infiniti
, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic Customer Care/Business Development Representative
to join the Team.
Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.
What’s in it for you….
Competitive and generous compensation packageEnhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much moreCompany-provided tools and equipmentOngoing development and training, including product and industry knowledge, from experienced leaders and expertsOpportunity for career advancement within the groupEmployee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much moreAbout the opportunity…
As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:
Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email addressMaintain a high level of customer satisfaction with every customer contactAnswer Inbound calls with customer inquiries/appointment dates and timesCheck frontline Dealership Service Appointment Calendar and properly schedule appointmentsOutbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointmentsOutbound calling with promotional offers to targeted customers both for sales and serviceRespond to email inquiries quickly and efficientlyMaintain an average goal of 150 Outbound calls dailySchedule service appointmentsSchedule sales appointmentsMaintain, cleanse and update customer vehicle database.Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experienceMaintain a pleasant telephone manner and assist customers as requiredAct as initial contact for customer complaints, and get appropriate individuals involved to resolve matters and identify ways to ensure that similar complaints do not occur againFollow all company and manufacture policies, directives and procedureAttend all department meetingsPerform any other duties as assigned by managementAbout you….
Ideal candidates will have a strong background and proven experience in customer service, including:
1 to 2 years’ proven experience in customer service and/or business developmentability to communicate professionally (verbally and written)self-motivated and driven with a passion for excellence in executionability to adapt to a changing environment and meet deadlinesstrong attention to detail; organized and strategicability to maintain professionalismability to work independently and with minimal supervisiona desire to work in a high energy, fast-paced environmenta proven commitment to quality of workWhy choose Zanchin Automotive Group?
Your career ambitions will be achieved -- we offer career development and advancement.
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.
You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.
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