Customer Service Representative; Bilingual in French is asset

Celebrating 40 Years . Built On Service. Built-In Quality.

Careers » Customer Service Representative (Bilingual in French is an asset!)

Ventex Inc., proudly family-owned and operated since 1984, has become Canada's premier louver and damper manufacturer. We operate on our simple philosophy of providing exceptional customer service while supplying top-quality products at a reasonable price
. We offer a complete line of extruded aluminum and formed steel louvers, as well as custom architectural louvers. Many are licensed to bear the AMCA seal for both water penetration and air performance. Our Alumavent control dampers feature a premium aluminum insulated damper utilizing a true thermally broken blade. We also offer an extruded aluminum, airfoil blade control damper. Our triple-v blade steel control dampers are specially engineered so that the single-piece frame locks together without bolts, screws, and rivets that can vibrate loose.

Our fire dampers are available for both dynamic and static applications with 1-1/2 or 3 Hour ratings, as we continue to expand our range through extensive testing at Underwriters' Laboratories.

Every product is manufactured to exact specifications, executing strict quality control procedures from start to finish.

We are looking for motivated individuals with hands-on manufacturing experience working with tools and machinery, who thrive in a busy environment. Come join our family and growing team!

Why Work for us?

Meet our dynamic management teams, #team Peter and #team Kelly, and learn about the driving forces behind our success!

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Enjoy great shifts! Alumavent (7:00AM - 3:30PM) or Ventex (6:45AM – 3:15PM), Monday to Friday - for production staff

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Competitive Benefits after 90 days, including Health, Dental, and Life Insurance

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RSP (Retirement Savings Plan) with company contributions

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Compensation Grid outlining opportunities for internal growth and advancement

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Overtime Pay after 40 hours

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Monthly Production Bonuses and Annual Wage Increases

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Annual Allowances for Prescription Safety Glasses and Safety Boots/Shoes

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Company Social Events like BBQs, birthday celebrations, sporting events, and team-building activities

As a growing manufacturer, we seek a motivated Customer Service Representative to join our team. Reporting to the VP of Manufacturing, you will provide exceptional customer service in a timely and professional manner to maintain lifelong customers, serving both internal and external clients via in-person, online, and telephone interactions. The CSR acts as the first point of contact for inquiries from the Quebec sales office and Ontario, responsible for order entry, quoting, bank deposits, and invoicing.

As a brand ambassador, you will deliver a positive brand experience to all customers.

What a typical day looks like:

• Handling order entry, pricing, quotes, invoices, and order tracking
• Providing customer support and addressing concerns, including informing customers of shipping dates or order readiness for pickup
• Updating ERP with relevant order information
• Scheduling logistics, managing bills of lading, proof of delivery, and related documentation
• Communicating inventory issues to Customer Service for resolution
• Processing credit card transactions and scanning invoices for accounts payable
• Performing clerical duties such as emailing, filing, faxing, and phone answering
• Supporting office functions and backing up reception duties
• Performing other duties as required

Required Skills:

• 3-5 years of order entry/customer support experience
• High school diploma, GED, or equivalent
• Strong attention to detail
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proven data entry and typing skills
• Experience in mechanical or fabrication industries is an asset
• Excellent customer service and troubleshooting skills
• Strong time management, problem-solving, and listening skills
• Ability to perform basic calculations and familiarity with imperial measurements