Client Success Manager, Accelerator Business Unit

Client Success Manager, Accelerator Business Unit

Department: Client Services

Employment Type: Full Time

Location: Canada

Compensation: $80,000 - $90,000 / year

Title
:
Client Success Manager - Accelerator Business Unit

Department
:
Client Services

Location
:
Remote

Employment Type
:
Full Time

Reports To
:
Client Success Team Lead - Accelerator Business Unit

Clever Digital Marketing (CDM) is a performance marketing agency trusted by the largest home improvement companies across North America. We specialize in scaling client growth through full‑funnel paid media strategies and deep business consulting. CDM’s success is powered by its industry‑leading reputation for exceptional service delivery and performance, with growth driven almost entirely by client referrals and expansion.

Our Accelerator Business Unit partners with fast‑growing home improvement companies investing from $15K–$100K/month in paid media. These clients rely on us for more than advertising—they look to us as advisors on their sales process, lead quality, speed‑to‑lead, operational alignment, and long‑term profitability.

Our agency thrives on ownership, proactive leadership, high performance, and results. We move fast, think strategically, and operate with a builder’s mindset. If that excites you, you’ll feel right at home.

We’re hiring a Client Success Manager to own and grow a mid‑market portfolio within our Accelerator unit. You’ll manage 10–15 accounts (or ~$650K in managed ad spend), serving as the primary point of contact and strategic partner for home improvement companies across North America.

This role sits at the intersection of performance insight, client communication & relationship leadership, business consultation, and proactive problem‑solving. You’ll break down performance data, diagnose funnel issues, and communicate recommendations with clarity and confidence—and you’ll do it while managing relationships built on trust, accountability, and honest partnership.

This role is perfect for someone who is analytical, proactive, and strong with people. The candidate should be comfortable breaking down performance data, diagnosing funnel issues, and communicating clearly with clients from different backgrounds and experience levels.

You’ll work closely with senior media buyers, internal leadership, and cross‑functional teams to drive performance, retention, and client satisfaction.

Your north star metric:
Client Lifetime Value, driven through proactive communication, retention, and consistent value delivery.

• Serve as the primary point of contact for your portfolio, building trust through proactive communication and consistency.
• Respond promptly to client questions, simplifying complex topics and ensuring alignment and clarity on next steps.
• Guide clients through challenges with confidence, empathy, and a solution‑oriented approach.
• Demonstrate strong client management presence: calm, composed, clear, even in fast‑paced, high‑pressure moments.

• Analyze Facebook and Google campaign performance across the funnel from lead generation through SQL (Sales Qualified Leads) and revenue indicators.
• Diagnose bottlenecks, identify trends, and translate complex data into simple, actionable insights.
• Present performance reviews that drive clarity, direction, and next steps.

• Lead bi‑weekly client calls focused on performance reviews and strategic alignment while ensuring every call delivers clarity, direction, and meaningful next steps.
• Advise clients on operational improvements that impact lead quality, speed‑to‑lead, sales cadence, and conversion performance.
• Tailor guidance to each client’s goals, growth stage, and unique challenges.

• Maintain strong portfolio retention by delivering consistent value and anticipating risks early.
• Identify upsell and cross‑channel opportunities in collaboration with Senior CSMs and Team Lead.
• Anticipate and champion scalable client growth through proactive thinking and ideation, improving the client experience, and positioning the agency as a true strategic partner.