Customer Service Coordinator

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Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

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• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

This role focusses on managing customer inquiries, preparing quotes, and supporting supply chain functions related to electrical products, equipment, and services. Success in this position requires strong communication skills, advanced Excel abilities, and an understanding of supply chain operations.

• Act as the main point of contact for utility customers, responding to inquiries related to orders, product availability, delivery timelines, and technical specifications
• Prepare and manage customer quotes for electrical products and services, ensuring accuracy and proper pricing.
• Coordinate with vendors, suppliers, and internal teams to ensure timely order fulfillment and product availability
• Track and monitor order status through the supply chain, updating customers on delivery schedules or delays
• Utilize Microsoft Excel to maintain and analyze data, including inventory reports, pricing sheets, quote logs, and delivery records
• Work closely with the purchasing and logistics teams to resolve issues related to inventory, shipments, or lead times
• Responsible for carrying out any other duties assigned by management.

• 2 years of customer service or operations experience, preferably in the utility and electrical supply sector
• Proficiency in Microsoft Excel, including experience with formulas, pivot tables, VLOOKUP, and data analysis
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced environment while managing multiple tasks and deadlines
• Attention to detail and a commitment to providing excellent customer support

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include:
  Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

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Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking…