Homecare Administrative Assistant

About Compass Homecare

Compass Homecare is a premium, trusted homecare service provider staffed by highly qualified and compassionate caregivers. We deliver guided homecare solutions rooted in respect, dignity, and compassion. Our approach is centered on understanding the individual needs of our clients to ensure the highest quality of care for every unique situation.

With over a decade of experience supporting families across the GTA, our multidisciplinary care team and experienced care managers have helped Compass Homecare grow into a leading provider of exceptional homecare services.

We are currently seeking a Homecare Administrative Assistant to join our team and provide essential support to our Client Care and Scheduling departments.

• Full-time, in-office position
• Competitive salary
• Benefits package after 3 months
• Opportunities for professional growth and advancement
• On-the-job training and educational opportunities
• Supportive and collaborative team environment
• Hybrid work with both office and community-based tasks

• Answer phone calls and emails in a professional and timely manner
• Maintain organized filing systems (both paper and electronic)
• Assist the scheduling team with shift updates, cancellations, and service changes
• Communicate shift confirmations, changes, or cancellations to staff and clients as required
• Maintain accurate, confidential client records in compliance with PHIPA
• Address general inquiries related to services, schedules, or documentation
• Support new employee onboarding, including preparing paperwork and orientation materials
• Assist with scheduling and conducting interviews for new staff
• Perform additional administrative duties as assigned

• Education in Office Administration – Health Services (1-year or 2-year programs), Medical Office Administration or Business Administration – Office Management
• Previous administrative experience in homecare is strongly recommended
• Strong computer skills with the ability to learn new software quickly
• Excellent customer service abilities and strong verbal and written communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities
• Ability to maintain confidentiality and work with sensitive information
• Experience with scheduling or care coordination is preferred
• Knowledge and experience with Alaya Care and CRM systems is an asset
• Proficiency with Microsoft Office and web-based applications

Compass Homecare requires all employees to provide proof of full COVID-19 vaccination.

Compass Homecare welcomes and encourages applicants with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.