Training And Development Manager

Located in the picturesque town of Washington, Virginia.
30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston and Loudoun County, Virginia

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious family meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

The Training and Development Manager is responsible for creating, monitoring, and supporting training programs for all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In addition, in partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees create long-term career plans within our organization. They provide authentic, impactful coaching, direction, and support to all levels of the Inn at Little Washington and Patty O’s Café and Bakery.

• Manages and facilitates the New Hire Orientation.
• Manages and facilitates service training courses about Forbes Standards, 3 Star Michelin and Relais Chateaux. Serve as the hotel champion promoting and creating learning activities to ensure employees learn and act on these standards every day.
• Partner with operations leaders to ensure compliance and obtaining over 95% scores with the Forbes audit.
• Create and implement the 30, 60 and 90-day check-in process with new hires. Support the managers and ensure compliance and timeline with these check-ins to ensure retention and engagement.
• Trains new facilitators and/or designated department trainers. Meet regularly with them to provide coaching.
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
• Support new project openings including restaurants, spa, pool, warehouse, and other projects as assigned.

• Partners with hotel management team to determine performance gaps and advise on actions that are likely to meet those needs.
• Plans, design and co-facilitate training activities if/when training is part of the solution.
• Coach managers to ensure the necessary training and learning is conducted in departments on a consistent basis.

• Partners with HR Leadership create and implement new onboarding programs for leaders to ensure they are given the knowledge and skills to successfully complete their 90-day probationary.
• Help designing, facilitate and/or coaches others to facilitate management / compliance training programs.
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning.
• Provide support to Managers in creating their annual business goals.
• Assist and attend Job Fairs organized by local colleges and community outreach organizations.

• In collaboration with People & Culture leadership, manages all compliance and safety training related to the property.

• Support HR Department with projects, events, and other administrative tasks, as assigned.
• Conduct an Annual Learning needs assessment to determine the training goals for the property. Create and implement a training plan based on those goals.
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.
• Prepares and maintain a monthly training calendar.
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change.
• Partner with DHR and Director of Finance to determine annual training budget. Adheres to the annual budget for all training programs, initiatives, and learning resources.
• Stay up to date regarding learning and development trends.
• Serve as the hotel Champion for property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale…