Retail Customer Service Specialist

Retail Customer Service Specialist - Multiple Locations

Join to apply for the Retail Customer Service Specialist - Multiple Locations role at Sherwin-Williams.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve concerns, ensure client satisfaction, stay up-to-date with product features, and maintain a high quality visual standard for products and store. They also achieve excellent customer service while consistently meeting store sales goals.

$18.75/hr - $18.75/hr

Work within a 15‑mile radius of Store #1335 located at 9920 NE 117th Ave., Vancouver, WA 98662. Full‑time position. Starting pay is $18.75/hr.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulations.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

• High School diploma or GED.
• At least one (1) year experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint‑related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our people and offer life, career, and connection opportunities with rewards, benefits, and flexibility to enhance health and well-being.

Full-time regular employees are eligible for health, dental, vision, FSAs, disability, retirement, and savings benefits. Additional benefits include paid time off, paid parental leave, paid sick leave (state and city rate), holiday pay, military leave, and bereavement leave per company policy.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of protected veterans.

Please be aware:
Sherwin-Williams recruiting team members will never request a candidate to provide payment or financial information or sensitive personal information during the application process.