Experienced Client Service Representative AAHA Accredited Hospital

Overview

Client Service Representative with Veterinary experience wanted for AAHA Accredited Practice in Vancouver, WA

VCA East Mill Plain Animal Hospital

Location:

416 NE 112th Ave., Vancouver, WA 98684

VCA East Mill Plain Animal Hospital is an AAHA-accredited, multi-doctor practice in Vancouver, Washington. Our hospital has been serving the Vancouver and Portland metro community for over 30 years. We believe in providing the best possible care to our patients. One of our strengths is our commitment to education to both our clients and our associates.

Our team members are all Fear Free Certified. We are looking for an individual that is like-minded and cares about the wellbeing of our patients. We are made up of devoted team players who thrive in a collaborative environment and are invested in the success of the entire team. We take enormous pride in our ability to listen and speak to clients and are service-minded professionals who are energized by the gratitude of others and the satisfaction of a job done right.

Our hospital is in Vancouver, Washington, just across the river from Portland, Oregon. Surrounded by mountains on one side and the beautiful Oregon Coast on the other. This is a great place to call home and there are many local activities to partake in.

We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! We have a commitment to animal care and want to share that with you.

VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsor ships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Compensation $20-22 hourly, depending on experience

• As a member of the VCA team, you will help support the teams and doctors by creating a positive, low-stress atmosphere for our clients and patients.
• Answer multi-line phone system
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Triage phone calls
• Effectively communicate through fax and email
• Problem solve/Critical thinking
• Presenting and explaining fees, including processing payments
• Recommending, selecting and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Ensure that every patient and owner are comfortable during their visit
• Exercise Fear Free© practices for our patients
• Manage electronic medical records
• Communicate with clients before and after their visit
• Ensure that hospital entrance, lobby and work area are clean and presentable
• Ability to work on own and in teams
• Ability to work in stressful and difficult situations
• Prioritize workflow and easily change direction
• Work with management team to solve problems

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at