It Systems Support Engineer Tier 3

Job Description

About Us: At edgefi, we deliver exceptional managed IT and cybersecurity services to businesses. We are seeking a versatile and skilled IT professional with deep technical expertise and a problem‑solving mindset to join our growing team.

Position Overview: The Tier 3 IT Systems Specialist role represents a senior‑level expert or team lead who is deeply knowledgeable and highly effective in their domain. They are responsible for complex problem‑solving, mentoring junior team members, shaping strategy, and guiding critical initiatives. They also champion a culture of continuous learning—staying current with emerging trends and technologies to drive innovation. Additionally, T3 professionals collaborate closely with customers and stakeholders to present ideas, refine requirements, and ensure the successful completion of projects from inception to deployment.

• Provide expert support and administration for Microsoft 365 (SharePoint, Teams, Exchange, etc.) and Entra  (Azure Active Directory).
• Administer and troubleshoot Microsoft Server OS environments, with a focus on Active Directory (GPOs, LDAP, DNS, etc.).
• Respond to and resolve complex IT issues escalated from Tier 1 and 2 teams.
• Collaborate with clients to implement new technologies, ensuring alignment with their goals.
• Participate in security audits, patch management, and best‑practice enforcement.
• Identify operational bottlenecks, inefficiencies, or potential areas for automation.

Qualifications:

• Proven experience in an MSP or similar client‑facing IT environment; experience with RMM tools, automated backup, and restore tools.
• Proficiency in Microsoft 365 and Entra .
• Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, etc.).
• Expertise in Microsoft Server OS, including Active Directory configuration and troubleshooting.
• Demonstrated ability to diagnose and resolve complex technical problems.
• Strong interpersonal and communication skills for effective client interaction.
• Ability to clearly articulate complex technical details to diverse audiences—from non‑technical leaders to specialized SMEs.
• Knowledge of scripting and automation (Power Shell, Python, Bash).
• Experience with IT service management (ITSM) tools and frameworks (e.g., ITIL).
• 5+ years experience. Local (Vancouver, WA).

• Network+
• Security+
• 1 Microsoft 365 Certification

• Server+
• AWS Certified Cloud Practitioner
• Azure Administrator Associate

What we offer:

• Opportunities for growth, professional development, and certification.
• $5,000 budget per employee for training and development per year.
• Company‑paid parking in a downtown Vancouver parking garage.
• Collaborative and inclusive team environment.
• 100% healthcare coverage paid by edgefi for employees.
• 401(k) matching, up to 4%.
• Opportunities to take courses to advance certifications, paid for by Edge.
• Fun working environment and supportive culture.
• Coffee and snacks provided in the office.
• 2 weeks paid vacation + paid holidays + paid sick time, increased by the number of years worked.
• In‑person position.

Pay scale: $90k – $120k DOE

How to Apply: Submit your resume and a brief cover letter explaining why you are the ideal candidate for this role. Local candidates only need to apply.