Digital Quality Associate

Digital Quality Associate

Hybrid (In-Office & Remote) role at Dick Hannah Dealerships. The Digital Quality Associate audits dealership sales systems, CRM usage, digital tools, and customer communications to ensure accuracy, compliance, and consistency across assigned stores.

• Base pay: $26.00/hr – $32.00/hr
• Competitive wage: $26-$32 per hour
• Paid Time Off: accrues 4 hours per pay period, approx. 96 hours in first year
• Paid Holidays: at least 6 per year (after introductory period)
• Health benefits:
  
  medical, dental, vision, HSA/FSA, life, short/long disability
• 401(k) retirement plan
• Generous PTO and flexible benefits

• Audit CRM usage and sales process compliance across assigned dealerships (task completion, follow-up timeliness, lead handling, documentation standards)
• Conduct regular audits of dealership digital tools and third‑party sales platforms (Vin Solutions, Conversations, Roadster, Profit Time)
• Review customer communications for professionalism, consistency, and alignment with company standards; document findings and elevate concerns
• Audit automated digital processes; validate website functionality across dealer and third‑party sites; review online vehicle listings and pricing for accuracy
• Monitor KPIs and data accuracy; identify trends, gaps, or anomalies; elevate findings for further review
• Perform test leads to validate lead routing, CRM workflows, data capture accuracy, and response processes; document results and report issues
• Prepare and present clear audit summaries and reports to support operational review and corrective planning
• Maintain audit documentation, logs, and performance metrics to ensure consistency, transparency, and repeatability of quality reviews

• Strong understanding of CRM platforms;
  Vin Solutions experience strongly preferred
• Familiarity with dealership digital retailing tools, lead management systems, and automotive websites
• Highly organized and extremely detail‑oriented
• Strong analytical, documentation, and written communication skills
• Ability to identify patterns, inconsistencies, and system‑level process gaps
• Ability to work independently with minimal supervision, demonstrating reliability and accountability
• Physical ability to use computer hardware and software

Family, Integrity, Respect, Purpose

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.