CFTH- -Name-List Coordinator

Description

The By-Name-List (BNL) Coordinator position is responsible for leveraging and promoting continuous quality improvement best practices to actively reshape community processes and behavioral norms. This position will co-develop a shared vision for success across the community, provide the project management support to actualize that vision, and embed principles of relationship and community-building into processes to ensure system-level gains are sustained. This position will establish and maintain critical communication and knowledge-sharing lanes between end users, providers, the community as a whole and the broader systems that touch the homelessness response system.

Receives direction from the Coordinated Outreach Manager or Chief Impact Officer.

• Supports the agency’s mission, values, equity statement, strategic goals and policies through words and actions.
• Builds and maintains strong relationships with key stakeholders, including direct service providers, government agencies, Persons with Lived Experience of Homelessness (PLEH) advisory groups, and housing providers,
• Models and promotes the use of continuous quality improvement methods for system-improvement and population-level change
• Develops community feedback and communication loops to collect broader community input in strategic direction, ensure the community is read into progress, and to build PLEH input into the community’s decision-making structures
• Establishes community-wide goals and efforts to support it through setting system-level goals, monitoring progress, and working with the core team to decide which projects do or do not contribute to goals and aims
• Serves as source of accountability and project management follows up on action items, creates consistent lanes of communication, setting and facilitating meetings, and ensures data transparency
• Supports the strategic deployment of capacity through identifying where resources are being underutilized and developing a responsive structure to capacity needs
• Performs system analysis in collaboration with stakeholders such as risk assessments, asset and system mapping, and population-level data analysis
• Supports providers in their own tests of change by establishing improvement projects, facilitating provider goal-setting, and serving as an accountability partner
• Scales tests of change to wider populations through collecting data on what works at small scales and distributing that learning to the broader community
• Connects the community to adjacent systems in the community by developing strong relationships outside the HRS and fostering a shared understanding of how adjacent systems connect with the HRS
• Establish and maintain positive, productive relationships with colleagues, team and partnering agencies.
• Represent the agency at various community meetings and with stakeholders in a manner aligned with agency values and policies.
• Seek to create a trauma-informed environment for participants, colleagues, and partners.
• Consistently comply with position and department human resources, safety and attendance standards.

Performs related duties and responsibilities as required.

The BNL Coordinator establishes practices and procedures within CFTH guidelines and contributes to the development of new concepts. Work situations are frequently new and varied. Position receives minimal supervision. Incumbents are required to meet established performance standards. Position requires a high degree of complexity, self-direction, customer service skills, strong interpersonal boundaries, self-care practices and understanding that errors can result in an individual or family being placed in an inappropriate program and prolonging their homelessness.

A strong relationship with community partners will be essential for the success of the position. Position is onsite and in the community.

Contacts are normally made with others both within the CFTH offices and outside the agency. They frequently contain confidential/sensitive information necessitating discretion at all times.

Excellent…