Patient Access Representative – Urology

Description

Peace Health is seeking a Patient Access Representative – Urology for a Full Time, 1.00 FTE, Day position.

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.

• Collects patient balances, co-payment, co-insurance, or other payment types.

• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.

• Responds to customer’s inquiries.

• Assists with departmental coverage as needed.

• Manages daily appointment schedules which may include reminder calls and calling all referrals.

• May transport patients utilizing escort or wheeled transport equipment.

• Performs other duties as assigned.

• High School Diploma Preferred: or equivalent

• Minimum of 1 year Required :
  Medical office or related customer service experience

• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)

• Knowledge of insurance process and regulations. (Preferred)

• Must be able to manage conflict effectively and professionally. (Required)

• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)

• Good customer service skills and good interpersonal skills. (Required)

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

• Consistently operates computer and other office equipment.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Sedentary work.

• Predominantly operates in an office environment.

• Ability to communicate and exchange accurate information.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at Jworthington or call .

Peace Health is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options;

tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how Peace Health is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://(Use the "Apply for this Job" box below). Health-Statement-of-Commitment-to-Diversity-and-Inclusion-) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affiant / Vets/Disabled in accordance with applicable local, state or federal laws.