Patient Coordinator

Join to apply for the New Patient Coordinator role at Compass Oncology

Be among the first 25 applicants.

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients.

If this sounds like you, please reach out to us. We can’t wait to hear your story.

Under minimal supervision, serves as the patient’s medical liaison among the practice, hospital, support services, and payors. Familiar with standard concepts, practices, and procedures and applies them to a variety of situations appropriately. Relies on experience and judgment to plan and accomplish responsibilities. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Employment Type:
  
  Full-Time, 40 Hours M-F
• Location:
  
  Vancouver Cancer Center (Vancouver, WA)
• Salary Range: $19.52–$30.95 per hour
• Final offer amounts are determined by a review of the candidate’s applicable experience and qualifications, as well as internal employee equity considerations.

• Prior to a patient’s first appointment, contacts or meets with the patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc.).
• Asks patient questions regarding medical style to match with network physician style.
• Inquires about patient’s family, medical, and social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology‑related medical appointments within and outside the practice, resolves insurance billing and coding issues, and contacts agencies.
• Ensures accurate documents are in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co‑payments, obtaining pre‑authorization of services.
• Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family; updates, orders, and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc.; networks within the community to maintain an agency & services resource list.
• Responds to patient inquiries and provides solutions or options in a timely and professional manner.
• May assist coworkers with the resolution of non‑routine and complex issues.

• Education:
  
  High School diploma or equivalent required. Some college preferred.
• Experience/Training:
  At least four (4) years of directly related experience such as medical office, coding or billing, patient advocate, or social services required.
• Must demonstrate the ability to verbally articulate information and questions with others.