Client Care Specialist

Overview

Our Client Care Specialists help our community “live assured” by facilitating optimal matches between clients and caregivers. They collaborate with the local team to ensure each client receives appropriately matched care and serve as case managers for the ongoing needs of clients.

Our “live assured” promise is driven by our core pillars of the Griswold experience and is an integral part of our job responsibilities.

Trusted Relationships: Our commitment to honesty and transparency assures the connections we build stay strong.

• Facilitates connections between clients, their families, and caregivers to ensure appropriate services are provided.
• Establish relationships with caregivers to align them with clients and assignments that best suit their needs, thereby enhancing retention.

Care is Personal: Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.

• Create a positive, thorough, and welcoming onboarding experience for new clients.
• Complete weekly caregiver payroll and client billing reports.
• Provide individualized, professional support on payroll or billing questions that arise.
• Submit payroll and billing adjustments as needed.
• Keep scheduling system up to date and accurate with client schedules, contact information and preferences.

Foundation of Expertise: Our collective wisdom benefits the people we serve, and our strong Griswold community ensures we will continue to learn and grow.

• Participates in on-call duties on a rotating basis and as needed by the office.
• Works closely with the office team to create a successful, supportive and ongoing experience for our clients and Caregivers.
• Act as our local expert and comply with the applicable Federal and State laws governing regulations and licensure for types of services we can provide as a non-medical home care provider.

Our Client Care Specialists have the following skills or qualities:

• Associate degree in human services or related field is preferred but not required.
• Must have or be willing to get a current Washington State HCA or CNA certificate.
• Previous experience in the home care industry, human services, or a similar field required (or a strong desire to help others).
• Ability to pass all hiring criteria as defined by Griswold standards and/or state regulations, along with reliable transportation.
• Must have strong verbal and written communication skills.
• Have a high level of emotional intelligence and empathy, as well as dedication to our core pillars.
• Creative problem-solving skills.
• Organized and detail oriented.
• Be flexible and able to multi-task.
• Effective time management skills.
• Proactive with strong initiative and follow through.
• Occasional weekend and/or evening hours may be required.
• Be willing to occasionally cover for Caregivers in the field.

Benefits:

• Pay of $23.00 to $25.00 per hour, depending on experience.
• Paid time off (PTO).
• Paid continuing education.
• Health insurance after 3 months on the job.
• Scholarship possibilities through the Jean Griswold Foundation.
• PPE supplied by employer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

What does it mean to” Live Assured”? It means people enjoying the independence they want and the peace of mind they deserve. It is the promise we make to all our clients; one that we are confident making because of our team. Griswold operates over 200 locations in 33 states and has touched more than 100,000 families. As the category pioneer, we have a unique position of trusted expertise and a quality team to assure the care we provide is personal.

We are the living legacy of a remarkable woman who set out to help neighbors in need, not knowing what her passion would lead to many years later. Learn more at

Griswold Home Care is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information sexual orientation, veteran status, or military status.