Quality Assurance Manager

This is an onsite position. Applicants must be local or planning to relocate to the Portland/Vancouver metropolitan area.

Rebound is looking for a full-time Quality Assurance Manager to develop and maintain a comprehensive quality management program including Clinical Quality (to include Risk Management) and OSHA/Safety. This position will also develop policies and procedures, workforce educational activities and manage all aspects of Rebound's Employee Health Program. The ideal candidate will have experience as a Registered Nurse or Certified Medical Assistant.

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
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• Maintain current knowledge of national health care and quality management trends.
• Receive, document and facilitate appropriate follow-up of patient complaints and patient concerns for optimal outcomes. Compile monthly patient concern reports and statistics.
• Orient new providers and leaders regarding quality objectives and best practices.
• Manage investigations, malpractice claims and suits. Oversee documentation of claims/suits for credentialing purposes.
• Coordinate response to recall notices involving products or medications used in our clinics.
• Participate in and support clinical and operational initiatives, policies and procedures. Identify and recommend solutions to clinical service problems.
• Coordinate trainings as required and ensure completion by all employees.
• Maintain OSHA 300 log throughout the year, and complete OSHA-required forms and other documentation annually.
• Monitor safety issues and functions at all locations.
• Create and maintain safety related policies and procedures.
• Perform risk assessment on new chemical products and medications and ensure any necessary safety training/PPE is provided.
• Oversee safety/emergency supply inventories and order supplies as needed. Ensure that safety equipment is available and that employees are aware of the location of this equipment.
• Provide strategic recommendations regarding organizational compliance with federal and state laws, relevant accreditation standards, and regulatory mandates.
• Oversee all aspects of Employee Health program including, but not limited to, blood borne pathogens exposure & training. Oversee immunizations, titers & testing, ensuring all proper documentation.
• Manage blood borne pathogen exposure incidents or other work-related injuries. Ensure proper paperwork completed.
• Maintain Employee Health files.
• Recruit, hire, train and supervise staff.
• Schedule staff, manage timecards, delegate PTO and ensure staff take required breaks and lunches.
• Supervise and oversee the daily operations and workflow.
• Coordinate with other supervisors and managers in supervision of daily operations.
• Establish performance expectations and conduct staff evaluations to include setting appropriate individual goals.
• Enforce policies and procedures, including safety and professional behavior.
• Responsible for coaching and performance management. Provide regular feedback.
• Respond to patient complaints in a timely and appropriate manner. Troubleshoot, manage and report patient issues.
• Work with directors, managers and other supervisors to create and implement new policies and procedures, resolve patient concerns, and support patient care needs.
• Act as a resource for staff.
• Identify and solve physician concerns, questions, and suggestions.
• Attend lead meetings and other meetings as appropriate.
• Support the Coordinated Quality Improvement Program Committee (CQIP), and other Committees (Compliance, Safety, E.H.R.) as needed and/or as appointed.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Education: Bachelors degree with current and continuing education and training in healthcare safety laws and regulations. A clinical degree is highly preferred, such as a degree in therapy, nursing or medical assisting.

Certificate/License: RN license, CMA (AAMA) credential, or Washington “Medical Assistant – Certified” preferred. BLS (Healthcare Provider CPR) Certification required.

Experience…