Clinic Assistant

Legacy Health
Clinic Assistant
Equal Opportunity Employer/Vet/Disabled
US-WA-VANCOUVER

Overview

As a Clinic Assistant, your workdays will be varied and engaging. You may be heavily involved with patient registration and clerical support one day, while the next you’ll be escorting patients to exam rooms and guiding them through the continuum of care. No matter what you’re undertaking, you’ll represent Legacy with a high level of competence, care and compassion. In short, you’ll exemplify the Legacy mission of making life better for others.

Responsibilities

• SCHEDULING AND MEDICAL INFORMATION MANAGEMENT
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  Greets members, patients, visitors and others and provides complete and meaningful information. Participates in ensuring patient s comfort and personal care activities. Schedules patient appointments. Makes confirmation calls to patients. Provides basic information to patients about the clinic, directions to buildings, etc. Creates new patient packets including letters to new patients. Checks in walk-in patients. Manages information exchange with referring and consulting physicians.
  
  Pulls, files and locates necessary charts, as needed. Enters appropriate data into paper medical records and computer systems and creates reports as necessary. May perform charge entry, including using E-chart, AS400 and other appropriate systems. Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies.
  
  Types/processes and transcribes routine and complex reports, forms, and correspondence, including the use of technical and medical terminology when necessary, from notes or dictation. Operates standard office equipment such as typewriter, personal computer, facsimile, copier, adding machine, postage machine and multi-line telephone.
• COORDINATION OF SERVICES
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  Coordinates workflow in the department and services provided to patients. Coordinates department activities within the limited scope of the position. Organizes and schedules meetings within the department or with other medical staff and contracted vendors or between physicians and other departments. Facilitates communication amongst staff, providers, patients and families. Coordinates physician visits and procedures. Works closely with physicians, patients/families and community resource providers in developing, initiating and modifying the clinical and transition plan.
  
  Collaborates and communicates care plan to patients/families, healthcare providers and resource agencies.
• INSURANCE VERIFICATION/AUTHORIZATION/REFERRALS
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  Ensure timely handling in order to meet the clinic’s financial, customer service and regulatory standards. Provides education and customer service to providers, staff and patients regarding the clinic referral process. Provides data entry and clerical support for the referral process for both pre-paid and fee-for-service health plans. Understands each health plan’s guidelines, benefits and basic risk models. Maintains current knowledge of referral process and shares information with staff.
  
  Verifies patient eligibility, follows up with patient and health plan to determine that the patient is covered. Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies. Understands and follows clinic’s referral processes and procedures.
• FEE TICKETS
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  Monitors fee ticket process to ensure timely handling in order to meet the clinic’s financial, customer service, and regulatory standards. Provides assistance and direction to providers and staff on missing, incomplete or inaccurate fee tickets and hospital charges. Assists providers and staff in assigning appropriate ICD9 and CPT4 codes and researching problems and/or concerns as needed. Reviews fee tickets and documentation to ensure appropriate use of CPT/ICD9 coding practices.
• ACCOUNT AND PATIENT ISSUES
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  Handles person-to-person patient inquiries regarding referral issues. Follows up with patient and other key players until issues are resolved. Identifies and resolves patient, physician, department…