Patient Care Coordinator- Medical Oncology

Patient Care Coordinator – Medical Oncology Overview

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, every Compass team member serves to provide the best care possible for each of our patients.

If this sounds like you, please reach out to us. We can't wait to hear your story.

Compass Oncology – the largest privately‑owned cancer care and research facility in the Pacific Northwest – is looking for a Patient Care Coordinator with high‑level customer service skills. While having medical office experience is a good place to start, we are looking for individuals that have the heart for service, are eager to learn and grow with an organization who values service, excellence, and respect.

Employment Type: Full‑time; 40 hours per week (Monday–Friday)

Location: Vancouver Cancer Center (Vancouver, WA)

Salary Range: $19.17–$27.71 per hour

Final offer amounts are determined by multiple factors, including candidate experience, expertise, and internal employee equity considerations.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Accurately and efficiently schedules patient medical appointments for office visits, labs, chemotherapy, and other ancillary appointments as ordered by provider in computer system.
• Assists patient in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
• Researches and responds to routine and non‑routine patient inquiries in a timely and professional manner. Requests assistance from more seasoned coworkers & supervisor on complex issues to discuss resolution & learn.
• Answers all incoming calls, assesses callers' needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner using patient portal.
• Develops and maintains positive and collaborative working relationships across all departments and staff.
• Attends weekly team huddles led by provider to discuss patient cases and work collaboratively to ensure quality care is provided.
• Actively participates in departmental and inter‑departmental staff meetings, work groups or other collaborative efforts as needed.
• Acts as a resource for all clinic staff to include training, shadowing, and onboarding.
• Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.

• High School Diploma or equivalent required; college degree preferred.
• At least 2 years office experience, preferably in a medical setting.
• Knowledge of medical terminology highly desired.
• Must possess the abi