Telephone Operator

Join to apply for the Telephone Operator role at Compass Oncology

We are hiring a Telephone Operator to join our Business Office in Vancouver, WA. In this role, you ll support our clinics by serving as the first point of contact for our patients. Prior experience with a switchboard, receptionist duties, or administrative work is a plus, but what matters most is your commitment to caring for patients and delivering exceptional customer service.

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves in, the goal is the same: to provide the best care possible for every one of our patients.

Scope:
Under direct supervision, provides a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Employment Type:

Full-Time, 40 Hours M-F

Location:

Compass Business Office;
Vancouver, WA

Salary Range: $16.00-$23.02 Per Hour

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

• Education:
  
  High school diploma or equivalent required.
• Experience/Training:
  Position is entry level and requires 0-3 years of related experience, preferably in a medical setting.