Community Warranty Manager

Job Description Summary

As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

• Become proficient in data entry into Build Pro
• Conduct Taylor Morrison procedures for home reviews
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow‑up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update, and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned
• Administer Taylor Morrison’s 10‑year Structural Warranty Program to include claim analysis, follow‑up, and work to assure closure on every claim

You might be just who we’re looking for if you have…

• High School Graduate and have a minimum of 18 months of current or recent experience in a customer service‑related position with 1 year experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi‑task and remain focused
• Ability to travel locally to meet with homeowners

This position is considered a non-exempt position for purposes of wage‑hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to move from task to task without loss of efficiency or productivity
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to adhere to established procedures and protocols
• Ability to perform in situations requiring speed, deadlines, or productivity quotas
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

• Must be able to remain in a stationary position up to 50% of the time
• The ability to frequently lift…