Ramp Service Manager, YVR

Employment Type: Part-time Regular

City: Vancouver, BC (YVR)

Posting Open Date: 03/06/2026

Posting Close Date: 03/12/2026 (Please note the posting will close at 11:59pm MST
)

Why West Jet:
Every West Jet journey has the potential to enrich lives; a career with us is no exception. West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. Join us, this is where your career story takes off.

Reporting to the YVR Senior Manager Ground Operations, the Ramp Service Manager will work closely with our ground handler, West Jet’s Hub Control Centre and other internal/external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest experience and employee engagement.

• Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations
• Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance
• Monitor aircraftmovements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's
• Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration
• Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays
• Lead/participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities
• Responsible for ensuring planning with all operational stakeholders on ramp operations
• Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with West Jet and Airports procedures
• Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions
• Management of tactical planning for improving SPOT and M  Metrics during shift and for proactive/future planning purposes
• Monitor, review, and report daily on key performance indicators (KPI's)
• Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator
• Ensures team compliance to West Jet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items
• Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc.
• Responsible for completing safetyauditsand direction of quality control measures
• Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to West Jet or impact guest experience
• Complete a daily shift summary report
• Provide and fulfill such other duties and other responsibilities that may be required by West Jet from time to time

• 3-5 years airlineoperations experience required
• Ramp operations experience required
• 3+ years leadership experience required
• Must be able to obtain a Restricted Area Identity Card (RAIC)
• Current RAIC holder considered a strong asset
• Must hold a valid drivers license and be able to obtain a YVR Airside Vehicle Operator Permit (AVOP)
• Current YVR AVOP considered a strong asset
• Experience in a hub airport considered an asset
• Exceptional personal OTP and performance
• Outstanding people and communication skills, ability to mentor and motivate
• Proven track record in…