Terminal Attendant

Terminal Attendant – Join BC Ferries

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Responsibilities

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.
• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
• Working on ramps and docks; assisting with vessel docking, handling mooring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel.
  
  Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces.
• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What you bring to the team

• Enthusiastic, reliable, and service-oriented individual who excels working in a fast-paced customer-focused environment.
• Excellent communicator and works well in a team environment.
• Comfortable working in a physical environment and in all weather conditions.
• Ready to work graveyard shifts as required (terminal operations run 24 hours a day).
• One year of customer service experience.
• Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.
• Occupational First Aid Level 3 preference.

Due:
May 31, 2026

Have a watch and see if this is the right position for you:

We connect communities and customers to people and places important in their lives. At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.