Member Educator

Member Educator Staff - Permanent Full Time Details

Vacancies: 1
Position: Permanent Full Time
Placement: February 2026
Wage: $19.36/hour
Hours: 35 hours per week
Shifts: Sunday 9:45am - 5:15pm and Monday - Thursday 1:45pm - 9:15pm

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. This permanent full‑time position is entitled to a YMCA-YWCA individual membership; 22 days vacation; and a cost‑shared benefits package (after completion of the probationary period) which includes:

• Extended Health Care, Drug Plan, Dental, Vision and EFAP
• Long Term Disability, Life Insurance and AD&D
• Paid Sick Leave (per policy)
• YMCA Canada Pension Plan (eligible after one year)

• Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way.
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names.
• Promote and educate members, guests and potential members on all membership and program offerings.
• Assist potential members with registration when needed.
• Support members, guests, and participants check‑in process.
• Provide facility tours through YMCA 7 Steps of Selling.
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centre.
• Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA‑YWCA standards/policies/procedures.
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned.
• Meet and exceed projected sales targets.
• Maintain daily sales and program statistics.
• Remain calm and use supportive language when dealing with upset members and stressful situations.

• High School graduation required; post‑secondary education in progress or completed preferred.
• Commitment to building meaningful relationships through positive daily interactions with Y members and guests.
• Proven customer service excellence.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office (mainly Word, Excel).
• Registration software experience is an asset (training provided).
• Current Standard First Aid and CPR (C) required.
• Clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – not required at the application stage).
• Commitment to Organization Vision and Values.
• Service Orientation.
• Communication.
• Teamwork.
• Problem Solving.
• Commitment to Health and Safety.

Final date to receive applications:
This posting will close when a suitable candidate has been found. Applications will be short‑listed for interviews as they are received. We thank all applicants, but only short‑listed candidates will be contacted. All applications must be submitted online but for any position‑specific concerns or questions, please email  The YMCA‑YWCA of Vancouver Island is an equal opportunity employer.