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Job Description & How to Apply Below
Overview
Optix is seeking a Technical Lead to guide our engineering team through the shift to an AI-first product and development culture—serving as both a hands-on builder and technical mentor.
In this role, you'll split your time between building AI-powered features yourself and establishing the technical foundation for how AI integrates across our product and team practices. You'll make architectural decisions, mentor engineers, and partner directly with our Head of Product to translate product vision into technical reality. You’ll collaborate directly with the leadership team to ensure Optix not only builds world-class AI capabilities but also does so with a sustainable, scalable engineering culture where AI-first thinking becomes second nature.
This is a unique opportunity to shape transformation in a profitable SaaS company as we evolve from a rules-based automation platform into a conversational, agentic workspace management system.
Note:
This is a hybrid opportunity for someone based in Vancouver, BC (60% in our beautiful waterfront Gastown office, 40% from home).
Who you are
8+ years of software engineering experience, with at least 2 years building production AI features that customers actually paid for (not just prototypes)
Proven experience at a SaaS company, navigating ambiguity and establishing AI best practices
Strong full-stack engineering fundamentals; experience with PHP/Laravel and MySQL is a significant plus
Deep hands-on expertise with AI APIs, prompt engineering, RAG implementation, and evaluation frameworks
Experience mentoring engineers and driving adoption of new technical practices across a team
Demonstrated ability to make architectural decisions that balance innovation with pragmatism
You can clearly articulate when not to use AI and how to evaluate whether AI features are actually working
AI technical expertise
Production experience integrating LLMs into existing application architectures
Knowledge of AI frameworks like Lang Chain, Pydantic, Llama Index for building reliable AI features
Deep understanding of prompt engineering, context management, and structured output for business applications
Experience with model evaluation, A/B testing, performance monitoring, and quality assurance for AI features
Knowledge of when to use RAG vs fine-tuning vs prompt engineering
Bonus points for
Experience leading the cultural shift to AI-first development practices within an existing team
Data engineering background: ETL pipelines, vector databases, embedding management
Deployment expertise:
Containerization, cloud platforms (AWS/GCP), monitoring AI systems in production
Prior experience in B2B SaaS platforms serving enterprise customers
What You'll Do
Technical Leadership:
Partner with our Head of Product to translate business objectives into technical AI solutions and architectural decisions
Establish evaluation frameworks and quality standards for AI feature development
Mentor our engineering team, building their AI capability and driving adoption of AI-first development practices
Guide technical decisions on model selection, integration patterns, and system architecture
Hands-On Development:
Design and build AI-powered features including intelligent sales widgets, automated message generation, and predictive workflow optimization
Architect scalable AI systems that integrate seamlessly with our existing automations platform
Implement monitoring and evaluation infrastructure to continuously improve AI feature performance
Identify opportunities to leverage AI across our platform for maximum customer impact
We take care of our teammates
This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:
Competitive salary compensation and commission structure
Strong Employee Stock Option Plan offering
Excellent health and dental coverage program provided by Sunlife
Mission-driven workplace experience with a positive, collaborative and supportive team culture
Personal and professional growth opportunities
Healthy snacks and locally roasted coffee – slow pour is our jam
Team lunches and socials
Annual health and fitness credit
Fun offsite…
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