Program Officer

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:
Settlement and Family Services

Program: BC Newcomer Services Program

Employment Type:

Permanent Part-Time (28 hours per week)

Number of Positions: 1

Salary: $24.95 - 26.95 / hour

The Program officer (PO) supports the settlement and integration of newcomers who are temporary foreign workers, international students, refugee claimants, provincial nominees, as well as naturalized citizens. This PO assists clients with their immigration and settlement needs, accessing labour markets, connecting to local community and upgrading English language proficiency. The PO is also responsible for providing information orientation, referrals, facilitating workshops, and supporting events and community connections activities.

Reports to:

Program Coordinator

• Participates in community events and internal and external meetings and approved by Program Coordinator
• Performs program promotion and marketing activities
• Keeps the program's activities in the Agency's website up-to-date
• Meets the annual target number of eligible clients
• Outreaches to local community organizations (e.g. public libraries, community recreation and senior's centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients

• Performs client intake and assesses clients' needs
• Provides information and orientation services at multiple service delivery sites
• Stays up-to-date on clients' emerging needs and trends
• Delivers in-person and online services and workshops, such as one-on-one information and orientation and group facilitation that support the settlement, immigration, employment and integration needs of the eligible clients
• Assists clients navigate the appropriate immigration pathways to permanent residence
• Supports clients' access to government, community and employment networks, services and programs
• Updates Program Coordinator regarding changes to community and government services and procedures
• Maintains accurate service records and compiles monthly statistics
• Participates in staff meetings and trainings
• Assists and participates in Agency events
• Performs other related tasks as assigned by Program Coordinator

• Bachelor's Degree in Social or Human Sciences
• Certified Career Development Practitioner (CCDP) certification an asset
• Experience in working with temporary foreign workers, naturalized citizens and international students with work permits
• Experience in facilitating in-person and online workshop presentations and special events
• Knowledge of BC settlement, immigration information and local resources
• Knowledge of local labour market information

• Excellent written and verbal communication skills
• Excellent group facilitation skills
• Excellent interpersonal and intercultural communication skills
• Able to work independently and as a team
• Excellent time and resource management skills
• Excellent computer skills (including internet proficiency)
• Ability to work with individuals facing cultural adjustment challenges
• Ability to create and maintain client records and reports
• Able to design, promote, deliver and facilitate orientation and education workshops

• Criminal Record Check Required
• Frequent travel within service regions for program delivery
• Occasional evening and weekend duties

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the…