Case Manager

Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of clients

Work with clients to achieve sustainable employment including addressing any client barriers and building on client strengths

Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities in both the English and Francophone Community

Maintain an organized and up-to-date caseload, including managing regular client follow-up

Assess client needs and develop an individualized action plan to meet identified employment-related goals

Use the Integrated Case Management system (ICM) to report client progress and milestones

Administer Client Needs Assessments and Disability Related Employment Needs Assessments

Assist Clients to access services such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for

Adhere to onsite Health and Safety Procedures

Other duties as assigned

1-2 years of Case Management and/or employment counselling experience is required

Relevant post-secondary degree or diploma or a combination of relevant education and experience is required

Career Development Practitioner certification is an asset

Familiarity with the Integrated Case Management system (ICM) and WorkBC policies is an asset

Excellent verbal and written communication skills

Excellent computer skills, including Microsoft Office suite and Zoom

Ability to speak a second language is an asset

Passion for helping jobseekers achieve their goals

A valid criminal record check (including working with vulnerable populations) is required

Extended medical and dental benefits

A defined benefit pension plan

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

Free staff membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

Pay Rate: 35.02

A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.