Relief Worker - NH

Relief Worker – NH Vancouver

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community? Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long‑term independence and self‑sufficiency.

• Job Title:
  
  Relief Worker
• Job Status:
  Independent Contractor
• Shift: One 12‑hour guaranteed shift + Relief overnight shifts (up to 24 hours per week).
• Reports to:
  
  Home Manager
• Location:
  
  Nisa Homes Vancouver

CA $24.00/hr – CA $25.00/hr

• Provide crisis intervention and emotional support, ensuring a trauma‑informed, survivor‑centered approach.
• Conduct client assessments, intakes, and manage case files.
• Assist clients in assessing their situation and provide referrals to appropriate community resources.
• Facilitate safe transitions for clients needing access to the facility.
• Complete risk assessments and develop safety plans, addressing child‑related safety concerns if applicable.
• Maintain accurate client records, document cases of abuse, and keep up‑to‑date service delivery records in the database.
• Advocate for clients within the legal system, including guidance on obtaining protection or legal assistance.
• Help clients rebuild self‑esteem and independence by connecting them to skill‑building resources and leading life‑skills sessions.
• Compile and track monthly KPI reports.
• Provide after‑hours and weekend support for emergencies, responding promptly and appropriately.

• Oversee and ensure timely completion of routine maintenance tasks and repairs.
• Maintain cleanliness and upkeep of the facility, addressing issues proactively.
• Liaise with contractors for facility repairs and renovations, ensuring quality and timely service delivery.

• Manage incoming donations and maintain an organized inventory system.
• Coordinate with community members and organizations to secure additional donations as needed.

• Identify and research potential grants to support facility operations.
• Work collaboratively with leadership to apply for and report on grant funding.

• Build and maintain relationships with community partners, local businesses, and organizations to support client needs and facility initiatives.

• Collect and manage incoming mail, including monitoring the facility's P.O. Box for communications.
• Order and manage transportation through Uber Business, maintaining receipts and ensuring accurate reimbursement processing.

• Communication skills and active listening
• Passion for uplifting and supporting women
• Resilience
• Positive attitude
• Reliability
• Emotional intelligence
• Conflict resolution
• Strong critical thinking skills

• Degree or Diploma in a related human/social service field such as Social Work, Social Service Work, or Child and Youth Care Work and one (1) year of recent related experience, or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de‑escalation skills, and non‑violent crisis management.
• Knowledge of crisis‑intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset.
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.