Security Delivery Professional

Security Delivery Professional - Greater Vancouver Area

Location:

Vancouver, BC;
Burnaby, BC;
Delta, BC;
Surrey, BC;
West Vancouver, BC;
White Rock, BC;
Pitt Meadows, BC;
New Westminster, BC;
North Vancouver, BC;
Port Coquitlam, BC;
Richmond, BC;
Maple Ridge, BC;
Coquitlam, BC;
Langley, BC.

Job Type: Full Time,

Schedule:

Regular.

Join our team and what we'll accomplish together. Safety matters to our customers, so it matters even more to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential, business and commercial customers. We’re always pioneering innovative equipment and services to keep our customers safe and you'll find yourself solving interesting problems in unique situations every day!

At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.

Here’s the impact you’ll make and what we’ll accomplish together.

While security and surveillance installations are a large part of our work, this position would also take on jobs that involve much more than just alarm systems and cameras. From smart‑home technology implementations to enterprise networking, we are now delivering customized home automation solutions and helping our customers experience a truly connected home or business. Your cleverness with technology and an intuitive problem‑solving nature would make you a key member of our team.

Challenge yourself with us.

• By using your excellent communication skills and your dedication to building authentic customer relationships to deliver exceptional outcomes
• By installing and repairing complex residential/business alarm systems
• By identifying, analyzing and investigating customer concerns/issues
• By using your strong computer and networking skills to troubleshoot any customer issues
• By taking your passion for smart‑home automation and the connected user experience to educate our customers on the possibilities of our technology

• Previous experience providing exceptional customer service
• Comfortable with solutions‑based selling, recommending products to your customers and up‑selling TELUS services and products
• Bondable (a security clearance and criminal record check is required)
• Clean and valid Class 5 Driver’s License without GDL or restrictions (or other provincial equivalent, driver’s abstract required)
• Normal colour vision required to work with color‑coded wiring
• Ability to handle a physically demanding workload including heavy lifting, crawling in confined spaces and working in all weather conditions
• Comfortable working at heights, climbing ladders, and using man lifts and scissor lifts
• Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
• Willingness to support customers in various areas in BC/AB when needed
• Fluency in English with proven professional oral and written communication skills; proficiency in other languages is a bonus
• Pro‑activeness, demonstrated effective decision‑making skills and ability to work with limited supervision
• Ability to plan, prioritize and thrive in a dynamic, rapidly changing environment and work effectively in a team environment and collaborate with other departments
• Follow safe work practices and abide by all safety rules and regulations
• Exhibit enthusiasm for continuous learning, high performance and ability to learn and apply skills to related situations
• Proven solid work ethic and a high level of professional integrity
• Outstanding interpersonal and team communication skills
• Professional, friendly and positive work ethic
• Ambitious self‑starter

Security/alarm installation training will be provided.

• Post‑secondary education in electronics, computers/IT or similar is a significant asset
• Security Systems Technician Trades Qualified (TQ) certification is a significant asset
• Electrical FSR designation is a significant asset
• Previous security/alarm installation experience is an asset

We’re a…