Service Tech

Position: Service Tech 1 - CAN
** PURPOSE AND SCOPE
** This position is responsible for installing, inspecting, servicing/repairing equipment in the field while promoting and maintaining an image consistent with Rite-Hite's philosophy towards professionalism and customer service.  Service Technicians begin as Level 1 and, as their certified skills grow, move through the different levels following the Arbon Skills Assessment Pay Program (ASAPP).  However, the job responsibilities remain the same throughout.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field.  This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service. Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

Other duties may be assigned.
** EDUCATION and/or EXPERIENCE
** The successful individual will possess:
High school diploma or general education degree (GED); and  One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment
** KNOWLEDGE / SKILL REQUIREMENTS
** Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
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* SUPERVISORY RESPONSIBILITIES:

** This role will not have supervisory responsibilities.
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