Sales Coordinator

Alera is the creator of Zensa Topical Anaesthetic, one of the fastest growing pharma skin care products in the medspa and tattoo markets (@zensaskin on IG). We are seeking a full-time, motivated Sales Coordinator to support the BTB sales team in a manner that is consistent with Alera’s Life & Style guide. Having experienced tremendous growth over the past five years, the Sales Coordinator will help further drive Alera’s sophisticated and respected brand within the wellness space by being a contributing team player.

As the Sales Coordinator, you report to the Senior Sales Manager. The Sales Coordinator plays a critical operational role in supporting the sales team and ensuring smooth day-to-day execution across clients, reporting and internal coordination. This position requires strong attention to detail, organization, cross-functional communication and be a contributing factor to Alera’s strategic plan to be an industry leader.

• Process and manage all incoming sales orders accurately and efficiently
• Coordinate with warehouse to ensure timely fulfillment and shipping
• Resolve order discrepancies, shipping issues and invoicing questions
• Maintain accurate client records in Salesforce
• Prepare and distribute monthly sales reports
• Monitor A/R aging and follow up on outstanding payments as needed
• Provide day-to-day administrative support to the sales team
• Coordinate samples shipments and marketing materials to clients
• Support onboarding of new clients
• Provide excellent customer service with clients and leads
• Ensure Salesforce data is accurate and up to date
• Play a supportive role for the sales team by helping out with admin needs
• Assist in preparation and travel to wellness conventions located in major cities across Canada & USA
• Identify opportunities to streamline sales operations
• Support implementation of sales tools and systems

• Minimum of 2 years of relevant work experience
• Excellent working knowledge of Microsoft Office (word, excel, power point)
• Ability to travel across Canada and USA
• Proven track record of being reliable and a positive team presence
• Strong understanding of being a supportive team member
• Outstanding writing and verbal communication skills
• Must be a self-starter and able to independently move projects forward, prioritize tasks and meet deadlines

• Being the best-in-class in your area of expertise
• Providing excellent, supportive customer service and making a positive difference to those around you
• Keeping up-to-date with new sales tools and researching new opportunities to be more effective
• Sharing ideas and working with a great team of proactive, innovative thinkers
• Taking ownership of your work and actions
• Strategizing, planning, and creating initiatives that support team goals, while taking ownership of resulting outcomes
• Being able to multi-task with a high-volume client base

Thank you for taking the time to apply for this opportunity. Please include your resume and links to your online portfolio with your application. Unfortunately, due to the number of applications we receive we are not able to contact everyone who applies. However, all applications are stored in our talent database and will be considered for future opportunities.

2+ years of experience in a similar role

10% across Canada and USA

Bonus + Commission structure, performance based