Business Development Manager

Salary: $60,000-$70,000 + Incentive Plan

The Business Development Manager is responsible for driving growth and expanding Caesarstone’s market presence across the Fabricator, A&D, Kitchen & Bath, and Builder channels within an assigned territory. This role focuses on developing and managing key customer relationships, executing strategic sales initiatives, supporting new product introductions, and identifying new business opportunities to increase market share. Working closely with internal teams and external partners, the Business Development Manager owns their territory and book of accounts, delivers exceptional customer support, and contributes to the successful execution of regional and national sales objectives.

Territory:
Greater Vancouver Area

Salary: $60,000-$70,000 + Incentive Plan

The Business Development Manager is responsible for driving growth and expanding Caesarstone’s market presence across the Fabricator, A&D, Kitchen & Bath, and Builder channels within an assigned territory. This role focuses on developing and managing key customer relationships, executing strategic sales initiatives, supporting new product introductions, and identifying new business opportunities to increase market share. Working closely with internal teams and external partners, the Business Development Manager owns their territory and book of accounts, delivers exceptional customer support, and contributes to the successful execution of regional and national sales objectives.

• Demand creation, development, and maintenance of customer relationships, as the primary business contact in the fabricator market
• Effectively contribute as a Fabricator team member routinely calling on the above market sector to enhance existing business relationships and identify new opportunities.
• Develop Strategy – work with peers and management team to enhance and develop strategies to improve approaches in the above market and increase Caesarstone’s market share.
• New Product Introductions – Execute on company’s plans to introduce new products to market.
• Own the Fabricator channel Fact Base – Accountability to deliver all required Share of Shelf (SOS) and Share of Wallet (SOW), as well as any required market intelligence to regional and SLT team for decision making and market tracking purposes.
• Inventory Management- daily review of open order report & take rates / daily updates to OFS
• RMA/ Credit Rebills/ Warranty as needed for timely resolution to outstanding customer balance and quality issues.
• Provide post-sale support and service at the customer’s residence where applicable by region.
• Submission of Retail quotes as required.
• Monitor sales and invoice orders daily in Power BI

• Maintain existing relationships, develop new relationships, and network to grow market share with all sizes of accounts within the region through regular customer visits and product knowledge sessions.
• Develop and execute sales programs, promotions, and customer activities/events that provide measurable increase to volume, revenue, and overall company profitability.
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problem that may escape.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Work closely with the Warranty Team to provide technicians with the necessary product knowledge.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements.
• Monitor and manage appropriate levels of merchandising materials and samples in the region.
• Proactively support the rollout of various regional and national organizational initiatives, ensuring all markets have necessary information to ensure successful completion of work.
• Communicate internally among…