Inbound Sales Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award‑winning whole‑body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non‑invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience across our domestic and global clinics, has allowed us to lead the change against “we caught it too late again”.

We are looking for Inbound Sales Representatives to join our growing team at our Vancouver Head Office. The role operates a 40‑hr work week. However, our current team rotates shifts to provide coverage and this may include working mornings, evenings and some weekends. This is a crucial role for our Sales team – you will be responsible for handling incoming inquiries from potential customers who are interested in the company's products or services.

You will answer questions, provide information, and identify the needs of the customer. Our patients' wellbeing is our top priority.

• First 2 weeks:
  Full‑time in office
• Following 1 month: 3 days per week in office
• Ongoing: 2 days per week in office

• Provide excellent customer service to members through various channels, including phone, email, and chat.
• Handle a large number of incoming inquiries from potential customers who are interested in the company's products or services, answering questions and providing information about the products or services, and identifying the needs of the customer.
• Provide detailed product information and address any concerns or objections the customer may have.
• Manage leads in the company's CRM system, including entering and updating lead information, assigning leads to the appropriate sales representative, and tracking the status of leads through the sales pipeline.
• Follow up with potential customers who have expressed interest in the company's products or services, sending follow‑up e‑mails, making follow‑up phone calls, and nurturing the relationship with the customer.
• Meet sales targets and quotas which may be set on a weekly, monthly, or quarterly basis.
• Collaborate with the sales team to identify new sales opportunities and strategies to increase revenue, participating in team meetings, sharing insights, and collaborating on sales strategies.
• Use established systems and structures to convert leads to sales.
• Have a willingness to take on other tasks and projects as they arise.

• Industry experience in customer support, telesales, and customer success is an asset.
• Experience with customer interaction, lead generation, and closing deals.
• Self‑aware, open‑minded, and functioning with a high level of emotional intelligence and an inclusive approach.
• Reliable, self‑motivated, excited by fast‑paced work, and able to work well under pressure.
• Strong interpersonal skills – ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals.
• Excellent written and verbal communication skills – interpersonal and collaborative skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Professionalism – you will personify the welcoming face of our clinics and services.
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality.
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi‑task is paramount.
• Results‑driven mindset and ability to work under pressure towards achieving sales targets and quotas.
• Ability to adapt to changes in the industry, the company, or the sales process, and being open to new ideas and approaches.
• Passionate about the Prenuvo mission – you will be able to make an impact with your work as we are constantly evolving and implementing improvements.

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

• We’re always building…