Solutions Engineer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at .

Position Overview:

Diligent is looking for a highly professional and motivated individual to combine their technical knowledge with commercial skills to effectively uncover and develop solutions for prospects and customers. This position requires excellent communication skills and the ability to build strong relationships, as you will interface directly with leaders of large multi-national companies and other key GRC and ESG personas.

Key Responsibilities

• Leads solution designs, presentations and demonstrations to prospects and customers. Owns the product and technical aspects of sales engagements to achieve successful outcomes.
• Works closely with a variety of teams including Sales, Product Management, Marketing, Customer Success, Solution Architects, Competitive Intelligence, and other content contributors and resources.
• Proactively scopes the solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and Diligent.
• Contextualizes the value of our solutions to our clients through value-driven presentations and demonstrations.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures input from all necessary solution stakeholders within Diligent and the prospect. Adapts solutions, as necessary, to ensure appropriate support.
• Owns and completes product and information security responses for RFPs/RFIs
• Secures from customer staff commitments needed to ensure a deal’s “technical win.”
• Meets assigned targets for sales growth in assigned product lines, market areas, channel, or other teams supported.
• Acts as a Diligent ambassador; attends events and tradeshows representing Diligent.
• Provides coaching and professional development to team members and sales colleagues in order to enhance their product knowledge, technical acumen, and technical sales skills.

Required Experience/Skills

• Spanish & English speaking is a must have
• Experience in a sales engineer, pre-sales, consulting, implementation or other commercial or customer-focused role within Software/SaaS
• Keen interest and experience working within the Audit, Governance, Risk or Compliance industry
• Previous experience working with medium to large companies, State, Local, Federal, or Provincial Governments entities.
• Experience in Technology & digital transformation is preferred.
• Excellent communication and presentation skills, including to senior stakeholders.

Pay Range

$85,000—$105,000 CAD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

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