Inbound Sales Representative Prenuvo HQ Sales

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI.
We are looking for Inbound Sales Representatives to join our growing team at our Vancouver Head Office
. The role operates a 40hr work week. However our current team rotates shifts to provide coverage and this may include working mornings, evenings and some weekends.

This is a crucial role for our Sales team - you will be responsible for handling incoming inquiries from potential customers who are interested in the company's products or services. They should be able to answer questions and provide information about our services, as well as identify the needs of the customer. Our patients’ wellbeing is our top priority!

The scope of work for an inbound sales representative typically includes a range of tasks related to managing and converting incoming leads into sales, while also building and nurturing relationships with potential customers.
The key difference between inside sales and inbound sales is the source of the lead or contact. Inside sales reps reach out to potential customers, while inbound sales reps handle incoming inquiries from potential customers.

To succeed in this role, you will need to be highly customer-focused and have a combination of technology proficiency, communication, persistence, sales and emotional intelligence skills along with a strong work ethic and a willingness to continuously learn and improve.

This role follows a phased in-office onboarding and hybrid work schedule at our Vancouver office (V6B 6A7):

• First 2 weeks:
  Full-time in office
• Following 1 month: 3 days per week in office
• Ongoing: 2 days per week in office

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

• Provide excellent customer service to members through various channels, including phone, email, and chat.
• Handle a large number of incoming inquiries (over the phone, live chat and emails) from potential customers who are interested in the company's products or services. They must be able to answer questions and provide information about the products or services, as well as identify the needs of the customer.
• Provide detailed product information, and address any concerns or objections the customer may have.
• Manage leads in the company's CRM system. This may involve entering and updating lead information, assigning leads to the appropriate sales representative, and tracking the status of leads through the sales pipeline.
• Follow up with potential customers who have expressed interest in the company's products or services. This may involve sending follow-up emails, making follow-up phone calls, and nurturing the relationship with the customer.
• Meet sales targets and quotas which may be set on a weekly, monthly, or quarterly basis.
• Collaborate with the sales team to identify new sales opportunities and strategies to increase revenue. This may involve participating in team meetings, sharing insights and feedback, and collaborating on sales strategies.
• Use established systems and structures to convert leads to sales
• Have a willingness to take on other tasks and projects as they arise

• Industry experience in customer support, telesales, and customer success is an asset
• Experience with customer interaction, lead generation, and closing deals
• You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive…