Sales Engineer

At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business. Corporate learning needs a revolution, and Acorn PLMS is the antidote. We are the only solution that guides learners step by step to master the specific capabilities required for their roles, ultimately accelerating individual and organisational performance.

Are you a proactive, strategic thinker who enjoys partnering with sales teams to showcase technology that drives meaningful customer outcomes? We’d love to hear from you.

We are open to individuals based in Vancouver, Canada – this is an in‑office role.

We’re looking for a Sales Engineer to join our growing Sales team in Vancouver. At Acorn, our Sales Engineers play a key role in supporting the Sales team by bringing Acorn’s platform to life for prospective customers. Working closely with Account Executives, you will partner on opportunities to understand customer needs, design tailored solution narratives, and deliver high-quality, engaging product demonstrations.

This role blends strong technical and product knowledge with commercial awareness to support effective, customer‑centric sales conversations.

The best part… we use our Acorn software  believe in the power of our Managers and Staff being aligned on the 5 capabilities needed for each role, and the level that we expect for any given role, using our Acorn AI tool to streamline this consistently across our business. The 4 levels comprise Foundational, Developing, Proficient and Advanced.

Here are the 5 capabilities for our Sales Engineer to give you an idea of what the role entails, and the level we are looking for from it:

• Discovery & Business Value Alignment – Diagnose customer needs and align Acorn PLMS to clearly defined business problems, supporting qualification and value-based progression.
  Level: Developing: At the developing stage, you lead structured discovery for common scenarios. You clarify pain points, validate understanding with customers, and begin linking needs to measurable outcomes within agreed scope.
• Solution Demonstration & Storytelling – Deliver demonstrations that connect customer needs to Acorn PLMS outcomes, building confidence and moving opportunities forward.
  Level: Proficient: At the proficient stage, you independently own end-to-end demos. You tailor flows to customer priorities, manage routine objections, and use demos to reliably progress opportunities.
• Technical Solutioning & Risk Management – Apply technical and product knowledge to design fit-for-purpose solutions, clarify constraints, and reduce pre‑sales and delivery risk.
  Level: Proficient: At the proficient stage, you own technical solutioning for opportunities. You design solutions within guardrails, coordinate specialist input, and surface delivery risks and assumptions early.
• Deal Team Collaboration & Customer Trust – Partner with sales and internal stakeholders to maintain alignment, build customer confidence, and progress opportunities through effective technical engagement.
  Level: Developing: At the developing stage, you engage customers directly alongside sales. You ask structured questions, confirm understanding, coordinate next steps, and handle routine objections with support as needed.
• SaaS Operating Excellence & Feedback Loops – Operate effectively in a high-volume, remote SaaS environment by using systems, process discipline, and feedback loops to increase SE impact and consistency.
  Level: Developing – At the developing stage, you manage your workflow reliably across multiple opportunities. You maintain accurate CRM hygiene, capture repeatable learnings, and identify recurring customer questions and themes.

• Partner closely with Account Executives throughout the sales cycle, particularly during discovery, solution design, and demo stages
• Design and deliver high-quality, tailored product demonstrations that align to customer use cases and business outcomes
• Tr…