Inside Sales Representative

Position: Inside Sales Representative (12-Month Contract)
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary
As the Inside Sales Representative, you will be responsible for increasing sales and satisfaction for a combination of Spa Partners within North America. You will nurture new and existing Spa Partner relationships and manage the accounts from our Vancouver Central Office. You will also conduct daily outbound sales calls to discuss sales trends and sales results, provide expert knowledge of products and promotions, and deliver key support and communications.

In this role, you will be reporting to the Sales Team Lead.

Responsibilities

Place daily sales calls to all existing Eminence Spa Partners to promote sales

Investigate and conduct business meetings with Spa Partners to learn about their business model, sales within the spa, and feedback on products

Review sales reports and determine sales potential by suggesting additional and/or alternative products or services to meet Spa Partner needs

Educate Spa Partners on Eminence’s sales programs and support the execution and implementation of Eminence’s sales support

Manage account details in Client Management database

Educate on current promotions and increase new product launch adoption

Assist Spa Partners to create custom treatment protocols to complement spa promotions

Complete quarterly audits of all Spa Partner pricing, account presence, and websites, to ensure that Eminence is prominently displayed

Conduct follow-up trainings phone calls for completed trainings in assigned territory and upload gratis for Spa Partners into their account file

Inform Spa Partners of upcoming Advanced Education Seminars and Tradeshow Events

Qualifications

Customer service experience – minimum 2 years

Inside Sales experience (particularly in a call center environment) – minimum 1 year

Client/account management experience – minimum 1 year

Background in the Esthetic or Health & Beauty industry – asset

Experience with Eminence product line – asset

Outside Sales experience – asset

Customer Relationship Management (CRM) software experience – asset

Second language – asset

Excellent sales, customer service, communication, and problem-solving skills

Excellent attention to detail, organization, and multi-tasking skills