Service Professional

Service Professional – Vancouver

Join the high‑performing Customer Solutions Delivery team  are revolutionizing connectivity across Canada by connecting homes and businesses to our lightning‑fast TELUS Pure Fibre™ network while driving revenue growth. We’re looking for sales champions with technical expertise who thrive on exceeding targets and delivering exceptional service installations.

As the frontline sales champion and technical expert, you will serve as a trusted advisor in customers’ homes. You will install, maintain, and support a range of services—including security, internet, home automation, TV, and home phone—while educating customers and identifying opportunities to grow our business.

• Act as the face and voice of TELUS, meeting customers in their homes to install, maintain, and support services.
• Provide on‑site support and highlight sales opportunities designed to help customers maximize their TELUS experience.
• Educate customers face‑to‑face on new and existing products, increasing sales and customer satisfaction.
• Identify and recommend solutions that make customers’ lives easier.

• Combines technical aptitude with sales passion and gets energized by exceeding targets.
• Loves solving technical challenges while identifying opportunities to grow customer value.
• Thrives on building customer relationships through expert service delivery and consultative selling.

Hourly wage of $25.70 plus sales commissions, annual bonuses and regular increases. Extensive training, employee share purchase plans, service discounts, and additional health and dental benefits. Chance to build a long‑term career with a leading‑edge team that strongly believes in social purpose and community giving back.

• Passionate about sales with proven ability to exceed targets through technical expertise.
• Excellent at consultative selling and able to turn service calls into sales opportunities.
• Driven by solutions‑based selling and enjoys recommending products and services to enhance customer life.
• Natural technical aptitude and passion for technology, with proficient knowledge of consumer electronics.
• Strong objection handling and building trust through technical competence.
• Collaborative teamwork with independent work under minimal supervision.
• Strong problem‑solving skills and perform well under time constraints.
• Normal colour vision required to work with colour‑coded wiring.
• Capable of physically demanding workload: standing, lifting, climbing ladders, bending, crawling in confined spaces, working indoors/outdoors.
• Flexible to work various shifts: days, evenings, weekends, statutory holidays, and out‑of‑town assignments.
• Fluent in English, clear and persuasive communication; additional languages beneficial.
• Professional written and oral communication skills.
• Continuous learner, both formal and informal.
• Can meet applicable testing requirements.

• Proven customer service and sales experience.
• Clean and valid full Class 5 driver’s licence (or equivalent); driver’s abstract required.
• Completed minimum of Grade 11 Math; transcripts and/or diplomas required.

• Previous experience or education in telecommunications or security is an asset.