Regional Group Sales Executive

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award‑winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – more than 50% of leadership team including Executive Level are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2
  
  SLGBTQIA+ community providing year‑round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, between $68,000 - $72,000
• Full‑time and part‑time status colleagues

This client‑facing role will focus on supporting a Regional Account Director as well as the greater Regional Group Sales Team within Fairmont Pacific Rim, Fairmont Hotel Vancouver and Fairmont Waterfront.

• Providing administrative support to a Regional Account Director and other Regional Group Sales team members as required
• Organize and conduct site visits, FAMS and presentations for prospective group clients
• Organize and participate in client events, sales calls and business development initiatives as required
• Assisting in the coordination of sales trips including preparation of sales kits, gifts and making travel arrangements
• Collect market and competitive intelligence to maximize group sales opportunities
• Utilize Opera Sales & Catering on a daily basis to enter leads, update accounts, contacts and log sales activities
• Quote and negotiate rates within established parameters
• Prepare and send detailed proposals and contracts as required
• Creation and execution of training manuals, SOP’s and assist with on‑boarding of new team members
• Participate in departmental / self‑guided training and development
• Prepare weekly, monthly, quarterly and annual reports, as required
• Attend Leadership meetings, Resume & Pre‑con Meetings, and provide strong sales presence while customers are onsite
• Promote ALL Meeting Planner program
• Follow departmental policies and procedures, and all safety policies
• Extend prompt and courteous service to both internal and external customers while ensuring professionalism through e‑mail, phone calls and in person interactions
• Communicating with other departments within the hotel(s) to ensure distribution of important information
• Embody the values of Accor Hotels:
  Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust & Respect
• Other duties as assigned

• Minimum of three years hotel sales experience required
• Bachelors Degree and/or Hotel Management Degree preferred
• Multiple property sales experience preferred
• Excellent interpersonal and communication skills, both written and verbal required, with the ability to build relationships and rapport seamlessly
• Computer literacy in various applications including Opera Sales & Catering System (or other CMS), Microsoft Office, Lanyon, Linked In
• Goal oriented, competitive and well organized
• Proven ability to problem solve, interact with many moving and collaborate with various areas throughout the hotel
• Demonstrated customer service skills with the ability to focus attention on guest needs while remaining calm and professional
• Ability to travel and work flexible hours and days
• Be a role model in pro‑active sales

Canadian work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.