Part-Time Spa Therapist - Robson Street Lush Spa

Part-Time Spa Therapist - Robson Street Lush Spa

Spa Therapist - Robson St.

As a Spa Therapist, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret opportunities and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose
, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.

The Spa Therapists support their spa teams as needed in all business areas but especially those that drive sales and support an excellent client experience; this requires a strong commitment to strong product and brand knowledge, positive teamwork, and participation in overall shop operational excellence.

Customer Experience & Sales:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every client feel welcome, meets their needs and makes their day.
• Lead spa treatment preparation and delivery of full catalog of spa services.
• Perform best‑in‑class treatments to ensure an outstanding customer experience.
• Provide guidance and treatment information to customers throughout spa experience.
• Build the Brand: educate clients on our brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic‑driving initiatives.
• Product Passion: increase depth of product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: build rapport and engage with customers on the shop floor and via community networking to promote spa treatments.
• Stay up‑to‑date on training for new products and treatments to drive sales.

Operational Excellence:

• Policies and Procedures: keep your spa compliant and practice company standards within treatment rooms, ensure product integrity, maintain a respectful workplace, and uphold health and safety.
• Stock and Inventory: support inventory best practices, abide by fresh standards and rotation rules, and support management with inventory tasks as needed.
• Visuals and Merchandising: maintain a clean, beautiful work environment and follow merchandising and design standards to provide a consistent customer experience and drive sales.
• Time and Attendance: show up on time, support your team, take breaks for wellbeing, and review daily communications to stay informed.

Required:

• 1‑2 years massage therapist experience in spas and wellness locations with strong understanding of spa and wellness business processes and opportunities.
• Ability to learn and administer the full catalog of spa treatments on offer.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.
• Passionate about wellness and delivering the ultimate engaging client experience.
• Outstanding customer service mindset with ability to create meaningful customer experiences.
• Proven manual dexterity.
• Experience working in a team environment.

Preferred:

• Experience with consultation‑based customer service models.
• Spa therapy/massage therapy qualification or certification preferred.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Mandarin, Spanish, French, or other languages.
• Experience supporting promotional/special events within the community.

Robson Street

$23 - $23 CAD

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and that as we act to repair past harm, we do it together in allyship with Indigenous people everywhere, including staff, customers, and through leadership from organizations and communities we work with.